Administration Coordinator

University College London Hospitals NHS Foundation Trust; London; On-site; GBP 60,000 - 80,000; Full time

Job description

An exciting opportunity has arisen to join the Neurosurgery department as Administration Coordinator. We have two positions available. This role is an exciting chance to work closely with clinical teams, nursing staff, and Directorate Management teams to support services in the delivery of excellent patient care.

We are looking for an individual who has good communication and interpersonal skills with the ability to work well under pressure and meet the challenges of working to deadlines. A successful candidate will be a team player with good organisational skills, flexibility, and the ability to work autonomously. They will be dedicated to delivering a positive patient experience, excellent customer service and effective support to the multi-disciplinary team.

The Administration Coordinator will work as part of an administrative team, to actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, to deliver a high-quality administration service, a positive patient experience, and excellent customer service.

You will be responsible for managing appointments, referrals, and patient queries. Reporting to the Team Leader, you will play a key role in waiting times, RTT performance and waiting list management.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
  
  

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For further details / informal visits contact: Name: Aisha Banwait Job title: Service Manager Email address: [e-mail]