Administration Clerk-Saint Marys Vaccination Team | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A major health trust in the UK is seeking an Administration Clerk to support the Maternity Vaccination Program in Manchester. Responsibilities include managing patient inquiries, scheduling appointments, and working closely with healthcare staff. Ideal candidates will possess strong IT skills, attention to detail, and excellent interpersonal abilities. Join us to enhance patient services in an inclusive healthcare environment.

Qualifications

• Experience in customer service with NHS systems.
• Ability to manage patient inquiries effectively.
• Strong IT skills for managing appointments.

Responsibilities

• Support vaccination programs and assist midwives and nurses.
• Serve as the primary contact for patients.
• Schedule vaccination appointments and manage inquiries.

Skills

Attention to detail

Interpersonal skills

Proficiency in IT

Customer service

Teamwork

Tools

Trust IT systems

Job description

Saint Mary's Vaccination Team is seeking an Administration Clerk to support the Maternity Vaccination Program.

The program provides on-site Flu, Covid-19, Whooping Cough, and RSV vaccinations to pregnant women at six locations across Manchester, including Fairfield General Hospital, Lance Burn Health Centre, North Manchester General Hospital, Saint Mary's Hospital-Oxford Road, Trafford General Hospital, and Wythenshawe Hospital.

Responsibilities include working closely with vaccination midwives and nurses to ensure timely vaccination intervals throughout pregnancy. The ideal candidate will have strong attention to detail, excellent interpersonal skills, a proactive approach, proficiency in IT, and the ability to work independently and as part of a team.

Based at Saint Mary's Hospital Oxford Road, you will serve as the primary contact for patients, handling telephone and email inquiries, scheduling vaccination appointments, and ensuring all appointments are completed with an attendance status at the end of each clinic.

Applicants must have excellent IT skills and experience in customer service, with the ability to use trust IT systems and demonstrate high interpersonal skills to deliver a patient-focused service.

Manchester University NHS Foundation Trust (MFT) is one of England's largest NHS Trusts, with a turnover exceeding £3bn. We are committed to creating an integrated health and social care system for over 1 million patients annually, encompassing 10 hospitals and community services across Manchester, Trafford, and beyond. We promote collaborative working, innovation, and provide opportunities for career development on a scale that is truly exceptional.

Our digital initiatives, including the Hive Electronic Patient Record system launched in September 2022, aim to improve clinical quality, patient and staff experience, and operational efficiency. We are also a major academic research and education center and are committed to sustainability through our Green Plan.

At MFT, we foster an inclusive culture that values diversity, provides equal opportunities, and supports your wellbeing. To learn more about the role's responsibilities and the skills needed, please review the Job Description & Person Specification under ‘Supporting Documents’ and the ‘Candidate Essentials Guide’ for additional information about our organization, benefits, and application process.

We encourage applications from all individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. If you require any special assistance with your application, please contact us at [e-mail].

This vacancy closes on Thursday, 10 July 2025.