Administration Clerk - Health Visiting

NHS; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity has arisen for a Clerical Officer within the Health Visiting service in South Ceredigion. This role is perfect for a motivated individual who thrives in a dynamic environment, providing essential administrative support to the Health Visiting team. You will be responsible for managing patient communications, data entry for electronic records, and various administrative tasks. The position requires excellent communication skills and the ability to travel between sites. The organization values bilingualism and encourages Welsh speakers to apply, offering support for those looking to improve their language skills. Join a dedicated team committed to enhancing patient experiences through effective communication.

Qualifications

• Experience in an administrative role and working in a multidisciplinary team.
• Knowledge of child health systems and data protection.

Responsibilities

• Provide general and digital administrative support to Health Visiting staff.
• Handle telephone communication with patients and professionals sensitively.

Skills

Communication Skills

Bilingualism (Welsh)

Administrative Skills

Data Entry

Child Protection Awareness

Education

5 GCSEs or equivalent

Tools

Office Software

Job description

An opportunity has arisen within the Health Visiting service in South Ceredigion for a Clerical Officer.

We are looking for an enthusiastic and motivated individual to provide general and digital administrative support to the Health Visiting staff.

Main duties of the job

The post holder will be required to have excellent communication skills to sensitively handle telephone communication with patients and professionals. The role will involve undertaking all administrative processes associated with patient activity and the post holder must be aware of the highly confidential nature of the role.

To support the Health Visiting team with data entry for the electronic records system, and general administrative tasks such as answering telephone calls, taking messages, scanning and organising appointments and groups. The post holder may be required to work at various sites within Ceredigion and will need to have the ability to travel between sites in a timely manner.

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers. The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 16/04/2025.

Person Specification

Experience

• Experience of working in an Administrative & Clerical role
• Experience & knowledge of Flying Start
• Experience of working in a large multidisciplinary team

Qualifications and Knowledge

• Minimum 5 GCSE's or equivalent level including IT
• Knowledge of child health system
• Ability to use a number of office software programmes
• Child Protection awareness
• Awareness of data protection

Other

• Able to travel to different locations to work on occasions in a timely manner

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.