Administration Clerk (Fixed-Term – 12 Months)

Perspectum Ltd; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare diagnostics company in Oxford is seeking an Administration Clerk for a 12-month fixed-term role. You will be the first point of contact for patients, providing professional service. The role requires strong customer service skills, attention to detail, and flexibility to work shifts, including weekends. This position is full-time at 37.5 hours per week, with additional pay for unsociable hours.

Qualifications

• Demonstrable experience in customer services or administration.
• Excellent written and verbal communication skills.
• Flexible with team cover and shift rota.

Responsibilities

• Provide friendly service to all patients as their first point of contact.
• Enter patient details on the EPR system following procedures.
• Liaise with clinicians and nursing staff as needed.

Skills

Customer service

Administration

IT skills

Communication

Attention to detail

Job description

Do you want an opportunity to 'give back' to the local community using your excellent face to face customer service and administration skills?

We’re recruiting for an Administration Clerk to join our Community Diagnostics Centre (CDC) in the heart of Oxfordshire. This is a 12-month fixed-term role to cover maternity leave.

About The Role

Our Administration Clerks provide a friendly, professional and informative service to all patients who use the CDC. As their first point of contact, you will ensure that all patient needs are attended to, whether on the telephone whilst arranging their appointments, or onsite as you welcome them in person. You will not hesitate to go above and beyond should sensitive situations arise, and will be comfortable managing all scenarios in a sensitive and polite manner.

• entering patient details on the EPR system as per procedures and ensure all referrals are clinically triaged (Cerner)
• answering calls, addressing queries and concerns with ease
• ensuring patients are given appointment dates and that appropriate action is taken following both patient and CDC cancellations
• liaising with clinicians, nursing staff, managers and administration
• covering reception

About You

To be considered for this role you must be able to demonstrate a passion for providing an outstanding customer service. Whether you have worked in high end hospitality, have just finished studying or are looking for a move into administration, you must be compassionate and understanding. You will have excellent written and verbal communication skills, and a flexible approach to work.

Successful candidates will have:

• demonstrable experience in customer services, administration or similar
• competent IT skills
• flexibility to cover team member absences and to work shift rotas including weekends
• immaculate attention to detail
• confidence in dealing with the general public both face to face and over the telephone

Hours: This is a full time role consisting of 37.5 hours per week, which requires scope to support with shifts between 7:30am-7:30pm, 7 days a week. Unsociable hours (weekends and bank holidays) will be paid at an additional rate. You will also be required to cover reception.

About Us

All our benefits information can be found in the downloadable Benefits document under 'Information' on the right-hand side of this screen.

At Perspectum, we are committed to fostering diversity, equity, and inclusion. We prioritise hiring based on merit, skills, and qualifications, valuing individuals for their unique contributions while ensuring a culture that respects and celebrates differences. If you require any reasonable adjustments as part of your application process, please let our Talent Team know.