Administration Clerk (|Band 2)

To facilitate the delivery of high-quality care by ensuring the efficient operation of the appointments system in the Pre-operative Assessment Unit and assisting in updating electronic waiting lists in collaboration with clinicians and managers.

This position is not currently eligible for a certificate of sponsorship under the UK Home Office guidance, as it does not appear on the skilled worker visa occupation list.

If you hold a different type of visa allowing UK work, we welcome your application. If your visa expires or your status changes during employment, the Trust will review your employment, which may result in termination to comply with immigration laws.

Main duties of the job

Provide administrative support for appointment and reception services in the Pre-operative Assessment Unit, ensuring clinics are prepared to high standards.

• Liaise with nursing staff, consultants, secretarial, and other disciplines.
• Adhere to Trust and departmental standards.
• Input computer transactions for appointment bookings.
• Record accurate information about clinic attendances.
• Book patients into clinics and input relevant data.
• Arrange return clinic appointments if needed.
• Update relevant consultants' waiting lists.
• Assist patients with general inquiries.

About us

We offer a wide range of employee benefits, including:

• Cycle to Work
• Travel Scheme
• Childcare Vouchers with Salary Sacrifice
• Onsite Nursery
• Buying and Selling Annual Leave
• Car Leasing
• Employee Assistance Programme
• Employee Health and Wellbeing
• Extensive Reward Scheme
• Counselling Service
• Financial packages including Vivup and Wagestream
• Staff Networks such as Enable, Rainbow, Gender, Race Equality, Ecoaware, & Admin Network

Our values:

We recognize that our dedicated staff make a difference for our patients. We foster a friendly, effective, and caring work environment. Our core values include:

• Committed to Quality of Care
• Compassion
• Working together for patients
• Improving Lives
• Everyone Counts
• Respect and Dignity

For questions before applying, please contact the recruiting manager.

Job responsibilities

Assist patients, relatives, and colleagues by handling telephone and face-to-face inquiries professionally and sympathetically, tact may be necessary for sensitive situations.

Ensure all necessary medical records are obtained and prepared for clinics in a timely manner, maintaining confidentiality and privacy.

Manage patient transport bookings in line with NHS and Trust policies.

Provide accurate clinic information from the PAS system, including additional data and reports as needed for management and clinical staff.

Offer cross-cover within departments during planned or unplanned leave, including Ward 20, Theatres, Procedure Suite, and Dales Suite.

Manage workload independently, prioritizing tasks and referring complex issues to supervisors or managers.

Attend staff development reviews and mandatory training as directed by the Speciality Admin Manager.

Undertake additional duties as directed to support department functions.

Person Specification

Qualifications

• OCR 2 word/text processing certificates or equivalent experience
• NVQ Level 2 in Customer Care/Business Administration or equivalent

Experience

• Experience in a busy office environment
• Experience dealing with the public regarding interviews and application forms
• Experience using health systems (e.g., SystmOne)

Knowledge

• Understanding of office practices and NHS working environments
• Knowledge of confidentiality, Caldicott principles, and data protection

Skills

• Proficiency in Microsoft Office or similar programs
• Handling medical records

Disclosure and Barring Service Check

This role requires a DBS check in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.