Administration/Central Booking Office (CBO) Supervisor-Radiology

NHS National Services Scotland; Glasgow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major healthcare organization in Glasgow is looking for an Administration Supervisor to support clinical services by supervising administrative functions within the Radiology Department. The ideal candidate has at least 3 years of relevant experience and strong organizational and communication skills. This permanent, full-time position involves managing staff, overseeing patient scheduling, and ensuring high service delivery standards.

Qualifications

• Educated to HNC/NVQ Level 4 or equivalent experience.
• At least 3 years’ experience in a similar role, ideally within the health service.
• Strong organisational skills with the ability to prioritise and work under pressure.
• Proven ability to develop and lead a team in a multidisciplinary environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Leading and developing administrative and secretarial staff.
• Implementing training programs and conducting regular assessments.
• Overseeing patient appointment scheduling and management.
• Managing staff rotas, annual leave approvals, and absence monitoring.
• Reviewing and improving administrative systems.
• Acting as a key point of contact for resolving administrative issues.

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

This is a permanent, full time position.

The shift pattern for this position is 8:30am-5pm Monday to Friday.

As an Administration Supervisor, you will play a pivotal role in supporting the clinical service by supervising administrative systems, processes, and staff training across the Radiology Department.

Your responsibilities will include:

• Leading and developing administrative and secretarial staff to maintain high standards of service delivery.
  
• Implementing robust training programs and conducting regular assessments.
  
• Overseeing patient appointment scheduling, waiting list management, and ensuring compliance with National Imaging waiting time guarantees.
  
• Managing staff rotas, annual leave approvals, and absence monitoring.
  
• Reviewing and improving administrative systems and procedures to meet service demands.
  
• Acting as a key point of contact for resolving administrative issues.
  

About You

We are looking for a candidate with the following:

Essential:

• Educated to HNC/NVQ Level 4 or equivalent experience.
  
• At least 3 years’ experience in a similar role, ideally within the health service.
  
• Strong organisational skills with the ability to prioritise and work under pressure.
  
• Proven ability to develop and lead a team in a multidisciplinary environment.
  
• Excellent communication and interpersonal skills.
  

Desirable:

• Proficiency in IT systems (e.g., CRIS, PAS, Microsoft Office) and advanced typing skills.
  
• Knowledge of Imaging procedures and regulations
  

Informal contact: Annette Reilly, Admin Manager, 0141 452 3618, [e-mail]

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies.

Failure to comply with this requirement may result in your application being withdrawn from the application process.

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