Administration Care Coordinator

Integrated Care System; Rotherham; On-site; Full time

Job summary

A leading healthcare network in Rotherham seeks a Care Coordinator to enhance patient access and improve care coordination across multiple practices. The role involves various administrative and reception tasks to support both patients and healthcare providers effectively. Successful candidates will contribute to chronic disease management and assist in clinical settings, maintaining quality and confidentiality in patient care. Applicants should possess good communication skills and a willingness to work as part of a dedicated team.

Qualifications

• Excellent telephone manner important for patient interactions.
• Previous experience in reception and clerical work required.
• Ability to work without daily supervision is crucial.

Responsibilities

• Co-ordinate care of patients across different cohorts.
• Assist clinicians with care plans and prescription administration.
• Ensure patients attend health screening appointments.

Skills

Communication

Teamwork

Flexibility

Education

Good standard of education, educated to GCSE standard

Tools

Microsoft Word

Job description

This role does not meet the criteria to support any visa application.

This role is working within Rotherham Central North Primary Care Network. This network includes Broom Lane Medical Centre, Greasbrough Medical Centre, Greenside Medical Centre,Kimberworth Park Medical Centre, Woodstock Bower Medical Centre. There will be 1 positions available across the PCN. This role will be based at Broom Lane site. When a site is allocated, the role will remain at that site and you will not be expected to be at different sites.

This is a new role at all surgeries and will include elements of reception work to aid access at busy times. Other areas covered in this role will include co-ordination of care for patients, focussed on working with different cohorts of patients as required by the surgeries and the network.

Main duties of the job

Workingas part of our reception teams to improve accessibility for patients contactingthe surgery,

Workingwith our chronic disease management teams to arrange annual reviews forpatients with specific health conditions

Ensuringpatients attend offered screening appointments

Workingwith our pharmacy teams and clinical leads to improve the care of certaincohorts of patients

Assisting the lead clinicians with the care ofpatients in care homes, particularly with the administration of prescriptionordering, ward rounds and care plan completion.

About us

Since the NHS was created in 1948, the population has grown, andpeople are living longer.

Many people are living with long termconditions such as diabetes and heart disease or suffer with mental healthissues and may need to access their local health services more often.

To meet these needs, practices have begunworking together and with community, mental health, social care, pharmacy,hospital and voluntary services in their local areas in primary care networks.

Primary care networks build on the core ofcurrent primary care services and enable greater provision of proactive, personalised,coordinated and more integrated health and social care. Clinicians describethis as a change from reactively providing appointments to proactively care forthe people and communities they serve. Where emerging primary care networks arein place in parts of the country, there are clear benefits for patients andclinicians.

Rotherham Central North is made up of a group GP practices in Rotherham,

Broom Lane Medical Centre

Kimberworth Park Medical Centre (Branch of Broom Lane)

Greenside Medical Centre

Woodstock Bower Surgery

Greasbrough Medical Centre

All our surgeries have a diverse demographic with patients ranging from the fairly high to low socio-economic groups

Job responsibilities

Rotherham Central North Primary Care Network

Care Co-ordinator job advert

Rotherham Central North Primary Care Network is advertising to recruit a team of care co-ordinators to work across its four constituent practices, to aid in the care of their patients. The practices are:

Broom Lane Medical Centre (with a branch site at Kimberworth Park)

Greasbrough Medical Centre

Woodstock Bower Group Practice

These roles are being advertised centrally on behalf of the network but will be based in and employed by the individual practices. We are intending to recruit several people to work in these roles.

Hours per week: 25 hours per week, with variation possible on discussion

Pay rate: £10.42 - £10.60 per hour depending on surgery allocation

Job Summary

The purpose of the role is to help co-ordinate the care of our patients, focussed on working with different cohorts of patients as required by the surgeries and the network:

Working as part of our reception teams to improve accessibility for patients contacting the surgery, either via telephone or utilising online consulting platforms. Navigating patient care needs and providing administrative support to dealing with electronic consultation requests. Providing additional capacity to our reception teams at peak focus times to improve response times.

Working with our chronic disease management teams to arrange annual reviews for patients with specific health conditions, for example booking blood test appointments and nurse/GP/Pharmacist review appointments for patients with certain long term conditions like diabetes, heart failure, asthma and COPD.

Ensuring patients attend offered screening appointments, including cervical smears, breast mammograms and abdominal aortic aneurysm screening appointments, via invitation and reminders to take up the screening offering

Working with our pharmacy teams and clinical leads to improve the care of certain cohorts of patients, as targeted to be in need by those who commission the care we provide or identified by ourselves for example following up patients with previous high blood pressure readings or arranging monitoring blood test appointments for patients on certain medication.

Assisting the lead clinicians with the care of patients in care homes, particularly with the administration of prescription ordering, ward rounds and care plan completion.

Working with these cohorts will involve the following skills:

Answering telephone calls from patients and taking appropriate actions

Utilising online consulting platforms to communicate electronically with patients and liaising with clinicians

Liaising with clinicians and other team members as required

Liaising with the PCN Network administrator where required to share data, work on specific targets and cohorts at times as required

Inputting data into the electronic clinical record system all practices use SystmOne

Management of emails via nhs.net

Working with lists of patients as identified via searches on the clinical system to issue invitations for appointments where appropriate, via telephone, text invitation and written form where required

Following up patients who do not respond to initial invitations to appointments

Prioritising work flows depending on need of the individual surgery and patient cohorts that are being worked with

Maintaining absolute confidentiality at all times in relation to patient, carer and family information and other data that you may come across as part of the role

Following all applicable health and safety and fire regulations in practice buildings at all times

Ensure data protection regulations are followed at all times

Attend any training event as directed by practices or the network as required

Communicate effectively with patients and colleagues across in person, telephonic and electronic written communication scenarios

Other Duties

• Attend suitable courses as directed by the practice or network to enhance your skills either on site or external
• Attend all monthly training events as directed by the Practice Manager
• Demonstrate duties to new staff or less experienced staff
• Use own initiative and resourcefulness to resolve problems which occur as part of day to day duties. Locating and providing appropriate patient documentation and helping to resolve minor problems.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

• Good standard of education, educated to GCSE standard
• Excellent telephone manner
• High standard of communication and interpersonal skills
• Clear and legible handwriting
• Previous experience of reception and clerical work
• Familiar with Microsoft Word
• Experience of data inputting (desirable)
• Experience of GP practice work (desirable)
• Experience of working within a team

Personal Qualities

• Ability to work without daily supervision
• Confident, not obviously shy
• Team player, helpful and friendly
• Enthusiastic and a desire to learn
• Able to work at any practice site
• Flexibility to cover for colleagues
• Able to cope and remain calm in patient facing duties
• Understands and adheres to code of confidentiality
• Committed to work part of a team
• An ability to remain calm at all times even in demanding situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.