Administration Assistant - West

North East Ambition; Haltwhistle; On-site; GBP 22,000 - 28,000; Full time

Job summary

A local Family Hub in Haltwhistle is seeking an Administration Assistant to provide efficient front-line services and support family engagement. The role requires strong administrative skills, experience in an office environment, and a good understanding of Microsoft 365. This full-time position involves a mix of various administrative responsibilities in a dynamic setting with opportunities for professional development.

Benefits

26 days annual leave plus public holidays

Local Government Pension Scheme

Flexi scheme for extra days off

Qualifications

• Previous experience in administration roles is essential.
• Knowledge of Microsoft 365 is required.
• Must demonstrate good communication skills and a positive attitude.

Responsibilities

• Provide effective front-line service for visitors at the Family Hub.
• Handle telephone calls and all administrative tasks to support the service.
• Engage with families in the community to ensure a connected service.

Skills

Microsoft 365 knowledge

Communication

Teamwork

Education

Experience in office environment

Job description

Administration Assistant (full-time, fixed term to end December 2025) - West Locality Family Hub Team (Haltwhistle)

Do you want to join an enthusiastic and motivated Northumberland Family Service's administration team? Do you have an interest in social media and creating marketing materials? At Northumberland County Council we are proud of our employees, who are passionate and committed to improving outcomes for our children and young people, ensuring that they feel safe, healthy, happy, and ready to learn and achieve.

We are seeking an experienced Administration Assistant to join our small team on a fixed Term full-time basis. This is an exciting time for Northumberland. We are part of the national Family Hub Programme. The principles of the Family Hub development are that we will be more accessible to families, better connected to drive progress on joining up and providing a whole family approach, and more relationship centred, building on family and community strengths. Family Hubs offer services, universal and targeted for 0-19-year-olds (and 25 for young people with SEND), the delivery is based on a hub spoke and virtual model and provides a network of co-located, connected, virtual and digital services to support families through various interventions and programmes.

This role of administrator at Haltwhistle Family Hub in the West locality is an important role in ensuring we are engaged with the families in our communities. This includes an efficient and effective front-line service for all visitors to our Family Hub via reception and receiving telephone calls along with all aspects of administration required to enable the service to function effectively. The role will be very varied, fast paced and requires a high degree of accuracy.

For further details about the role, please see the Job Description and Person Specification. We would like an experienced administrator who has worked in an office environment, someone who can demonstrate knowledge and skills and have a good working knowledge of Microsoft 365 software. You will need to be enthusiastic, with a positive, can-do attitude; enjoy supporting those around you; be a real team player and be committed to supporting our frontline staff who strive to give our children and young people the support they deserve for the brightest future they can have.

The main office base is in Haltwhistle, Northumberland, however staff may be required to cover other West Admin Family Hubs (Hexham and Prudhoe) and may need to support other localities across the County to meet service requirements. We are recruiting a Fixed Term full-time Administration Assistant. The above post is subject to an enhanced Disclosure and Barring Service (DBS) check, references and health clearances. For any further information please email Lizzie Jerdan, Admin Service Lead on [e-mail]

Why choose us?

We have some outstanding benefits and perks to offer you, including:

-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)

-Automatic enrolment into the Local Government Pension Scheme
-Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

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Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance noteshere.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email [e-mail] or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930