Administration Assistant Stoma/Colorectal

Integrated Care System; Haverfordwest; On-site; GBP 24,000; Full time

Job summary

A leading healthcare provider is looking for an Administrative Assistant to support their stoma clinical nurse specialists. The role requires exceptional communication and organisational skills, with a focus on maintaining confidentiality and providing excellent service to both internal and external personnel. Candidates will benefit from full training and the opportunity to work across various sites.

Qualifications

• Demonstrable experience in administrative/office skills.
• Previous clerical experience is required.
• Welsh Speaker (Level 1) is desirable.

Responsibilities

• Assisting with general administration duties.
• Updating hospital computer systems.
• Handling medical records.

Skills

Communication

Inter-personal Skills

Organisation

Team Player

Education

Level 2 qualification (GCSEs, NVQ2)

Job description

Applications are invited from efficient and suitably qualified individuals for the post of a Administrative Assistant at 37.5 hours per week.

We are looking for someone who is hardworking, motivated and with good attention to detail to help support the stoma clinical nurse specialists with a wide range of administrative tasks. Duties will involve updating hospital computer systems, handling medical records, and answering the telephones. You will be expected to demonstrate excellent organisation skills and be flexible and adaptable in your approach to work. You must use tact and diplomacy where appropriate and possess excellent communication and IT skills.

Full training will be provided. The base location would be at Withybush Hospital but with an expectation to travel to the other hospital sites as directed by the senior nursing team and expected to travel within a timely manner to meet expectations of the service delivery plan.

Main duties of the job

The post holder will work under supervision and will be responsible for assisting the department in general administration duties ensuring a professional and confidential service at all times.

The role requires someone who is able to communicate and welcome into the department all levels of personnel within defined parameters, both internal and external, via phone, E-mail and face to face. They will also need to be able to judge when they need to pass on queries and information to colleagues for more complex enquiries.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 15.08.25

Person Specification

Qualifications and Knowledge

• Level 2 qualification (e.g. GCSEs, NVQ2) or equivalent demonstrable experience of administrative / office skills and knowledge

Experience

• Previous clerical experience

Aptitude and Abilities

• Excellent communication and inter-personal skills
• Team Player
• Enthusiastic & motivated

Language Skills

• Welsh Speaker (Level1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,970 a yearper annum (pro rata if part time)