Administration Assistant – Remote Role at Serco Plc

HipHopTune Media; Cardiff; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Administration Assistant for a remote role. This position offers a fantastic opportunity to apply your skills in a supportive environment while managing administrative tasks and engaging with customers. You will play a crucial role in scheduling interviews, responding to inquiries, and maintaining accurate records. If you thrive in a fast-paced setting and are eager to contribute to a forward-thinking organization, this is the perfect chance to advance your career. Join a team dedicated to making a positive impact and take the next step in your professional journey.

Qualifications

• Previous experience in telesales, customer service, or admin roles is required.
• Strong interpersonal and communication skills for engaging with enquiries.

Responsibilities

• Handle enquiries and support colleagues with administrative operations.
• Schedule pre-screens and manage follow-ups to reduce drop-off rates.

Skills

Interpersonal Skills

Communication Skills

Organisational Skills

Data Entry

Attention to Detail

Education

Experience in Telesales or Customer Service

Basic Understanding of CRM Systems

Tools

MS Word

Outlook

Excel

PowerPoint

CRM Systems

Job description

Administration Assistant – Remote Role at Serco Plc

Serco Plc is seeking a highly motivated Administration Assistant to join their dynamic team in a remote capacity. If you have previous experience in telesales, customer service, or administrative roles, this is a fantastic opportunity to apply your skills in a supportive and collaborative environment.

In this role, you’ll be responsible for handling enquiries, supporting colleagues, and ensuring smooth administrative operations. Strong interpersonal and communication skills are essential to engage effectively with both customers and team members. Additionally, excellent organisational skills will be key to managing multiple tasks efficiently and keeping everything on track.

If you thrive in a fast-paced, remote setting and are looking to contribute to a forward-thinking organisation, Serco Plc offers a rewarding career path with opportunities for professional growth and development.

Position: Administration Assistant

Job Type: Full Time

Location: Remote

About the Role

Homebased with frequent travel to Serco sites – Wales (Cardiff)

Full-time, permanent

Main Duties

You’ll be entrusted to:

• Schedule pre-screens for suitable candidates / learners with the Resourcers, ensuring clear communication for both parties. Confirm participant attendance and manage follow ups to reduce drop off rates. Ensure pre-screen details are logged accurately in the EE CRM for reporting purposes.
• Respond to inbound leads generated through marketing campaigns, providing initial information and qualifying interest. Proactively reach out to potential candidates and learners to promote recruitment solutions, learning opportunities and qualify interest to pass on to AM. Maintained detailed records of lead interactions, ensuring accurate documentation in CRM systems and follow up.
• Provide day to day administrative support for AAM, SAM, SEP and other team members. Co-ordinate meetings, prepare documents and manage correspondence regarding EE activity. Assist with data entry, minute taking and all other associated administrative tasks.
• Serve as the first point of contact for general enquiries from potential employers and learners, offering information and directing them to appropriate team members. Provide updates on lead engagement and share insights to help refine telesales and administrative approaches.
• Accurately enter and maintain lead data in RITA (EE CRM) ensuring data is up to date and available for reporting. Track lead outcomes and conversion rates, supporting data analysis and performance monitoring. Generate reports on lead engagement activities and provide insights to improve the quality and efficiency of telesales / lead activity.
• Assist in the preparation and coordinating of marketing materials, presentations, and promotional activities.

Qualifications

Does this sound like you?

• Previous experience in a telesales, customer services or administrative role is required.
• Strong interpersonal and communication skills for engaging with enquiries and colleagues.
• Excellent organisational skills to manage multiple priorities and the ability to work to quick turnaround times.
• Ability to work collaboratively with a wider team and maintain high levels of attention to detail.
• Basic understanding of CRM systems, data entry is advantageous.
• Highly computer literate (MS Word, Outlook, Excel, PowerPoint).
• Demonstrates a flexible and professional approach to work. Maintains confidentiality and gives and receives constructive criticism.

Let’s impact a better future, together. Apply today.

For help with your application, or to discuss your eligibility, please contact 0345 010 4000.