Administration Assistant - Ref: V310

Total Integrated Solutions Ltd; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Administration Assistant to join their Operations Administration Team. This role offers a fantastic opportunity to develop your career within the security and communications sector. You will be responsible for core business administration functions, ensuring premium service delivery while collaborating across departments. The company is committed to employee wellbeing and provides a supportive environment for professional growth. If you are enthusiastic, organized, and eager to learn, this position could be the perfect fit for you.

Benefits

Annual inflation salary increase

Difference Maker Awards

Pension Scheme

Life and Accident Insurance

Medical Cash Plan

Cycle to Work

23 days holiday increasing to 27 days

Birthday holiday

Pension Salary Sacrifice Scheme

Holiday Buy Scheme

Qualifications

• Good IT skills and familiarity with Microsoft Office 365.
• Experience of using CRM software is preferred.

Responsibilities

• Logging new sales enquiries and processing orders.
• Efficient management of the Company’s CRM software.
• Cross collaboration with all departments for smooth operations.

Skills

Microsoft Office 365

Customer Service

CRM Software

Job description

TIS is a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care, and reliability, which is second to none.

Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety, and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers, and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.

Due to the Company’s continued success, we are looking to expand the Operations Administration Team in the Mansfield area and are seeking an enthusiastic and dedicated Administration Assistant. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required. This is an excellent opportunity to enhance your career within the security and communications industry. You would be required to complete core business administration functions within the customer engagement and operations teams.

The role involves:

• Logging new sales enquiries
• Formatting and issuing quotes to customers on behalf of Key Account Managers
• Processing orders and engineers’ timesheets
• Improving the business conversion rate by supporting Key Account Managers and Designers with quotation follow up and accurately recording the outcomes
• Completion of operation manuals and NSI/BAFE Certification and other project completion paperwork when required
• Efficient management of the Company’s CRM software ensuring data is accurately recorded and up to date
• Cross collaboration with all departments to ensure smooth coordination of business operations
• Support and encourage the Company values, championing premium service delivery through business administration functions

Key experience / Qualifications:

• Good IT skills and a familiarity with Microsoft Office 365
• Have a passion for delivering premium customer service
• Experience of using CRM software
• Industry knowledge would be beneficial but not essential

Qualities required:

• Have the ability to work individually or as part of a team
• A Positive, self-motivated proactive individual
• Ability to operate effectively under pressure and be able to meet deadlines
• Good attention to detail and organisational skills
• Excellent verbal and written communication
• Good communication skills with the ability to build successful working relationships with customers and colleagues
• Be well organised and have self-discipline
• Have the desire to learn and continually improve your knowledge
• Have a desire to improve processes and the confidence to communicate this constructively

We will offer the following package:

• Working hours: Monday – Friday, 8.00am – 5.00pm (Permanent)
• Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program

To apply:

Please send your CV to: Mrs Sharon Garton, Group People Manager

TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU