Administration Assistant – Luxury Tour Operator

Recruitment Avenue; London; On-site; GBP 20,000; Full time

Job summary

An established industry player in luxury travel is seeking an Administration Assistant to support their reservations team. This role is perfect for a proactive individual with excellent communication skills and a keen eye for detail. You will be responsible for managing post-sales inquiries, generating invoices, and ensuring smooth communication between customers and the team. The ideal candidate will thrive in a dynamic environment and possess strong organisational abilities to handle multiple tasks efficiently. If you're passionate about travel and eager to contribute to a vibrant team, this is the opportunity for you!

Qualifications

• Experience in the travel sector is essential.
• Strong communication and organisational skills are required.

Responsibilities

• Manage post sales enquiries and support the reservations team.
• Generate invoices and assist with writing up quotes.

Skills

Outstanding telephone manner

Motivated and proactive

Teamwork

Time-management

Organisational skills

Written communication

Interpersonal skills

Creativity

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Title –– Administration Assistant – Luxury Tour Operator

Job Location – London

Salary – £20k plus bonus

MUST HAVE TRAVEL SECTOR EXPERIENCE

Our client is a globally recognised and award-winning tour operator, offering luxury holidays to Asia and South America.

They are looking to recruit an Administration Assistant who is an enthusiastic and efficient communicator with an eye for detail and excellent organisational and team-working skills.

The role will primarily support the reservations team. The ideal candidate will be versatile enough to maintain an effective communication channel between customers, agents, and the team, along with assisting with writing up quotes, final documents, and general administration duties.

Responsibilities:

1. Responsible for monitoring and management of post sales enquiries
2. Arranging write-ups of itineraries for the Tailor-Made department
3. Corresponding via email daily
4. Loading and checking passenger data with great accuracy
5. Communicating with internal and external partners
6. Generating invoices
7. Conducting conversations with customers via our Live Chat function
8. Reporting for the team and BDM’s
9. Additional duties; Support to the Groups department

Key Skills/Experience Needed:

1. Outstanding telephone manner
2. Motivated and proactive individual with a strong team ethic
3. Competency in Microsoft Word, Excel, and Outlook
4. Eye for detail, excellent time-management, and organisational skills that will enable efficient multi-tasking and prioritisation
5. Work well with a dynamic team
6. Ability to manage workload under pressure, prioritise, follow up, and ensure all tasks are performed on time
7. Proven written skills, including the ability to accurately proof and develop customer literature
8. Excellent communication and interpersonal skills
9. Confident in supporting a busy team
10. Ability to be creative and think outside the box
11. Make improvements and changes in processes