Administration Assistant - Immunisation and Vaccination South Centre

Integrated Care System; Wales; On-site; GBP 24,000; Full time

Job summary

A health service provider in Wales is seeking an Administration Assistant to join the Vaccination and Immunisation team. This role involves providing administrative support, being the first point of contact at the vaccination centre, and ensuring effective communication within a multidisciplinary team. Candidates should have customer service experience and be adept in IT. A supportive employer, they emphasize career development and work-life balance.

Qualifications

• Experience of customer service or as a first point of contact.
• Proven proficiency in the use of IT software.
• Ability to communicate clearly and effectively.

Responsibilities

• Provide comprehensive administrative support at the vaccination centre.
• Update electronic and paper-based systems.
• Respond to and resolve day-to-day problems in the department.

Skills

Customer service experience

IT literate

Communication skills

Organizational skills

Ability to work in a team

Positive attitude

Education

Educated to GCSE level or equivalent

Tools

IT software

Job description

Administration Assistant - Immunisation and Vaccination South Centre

If you are looking for an exciting new role to make a real difference, we have a fantastic opportunity for an individual to join the Powys Teaching Health Board Vaccination and Immunisation Bronllys site team.

The post holder will operate in a fast-paced environment that is part of a multi disciplinary team. You will be the first point of contact for the service onsite at a vaccination centre and provide administrative support to the wider team.

The successful post holder will be required to have customer service experience and must be IT literate with the ability to learn new systems and software packages quickly. It's essential the appointee will be able to organise and plan workload to meet the needs of the service, prioritising where appropriate.

Main duties of the job

JOB SUMMARY

The Administration Assistant will provide a comprehensive front desk/administrative support service to the department.

This will include,

• Acting as a first point of contact for the department.
• Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
• Updating of electronic and paper-based systems, collating of information, mail distribution and logging etc.
• Responding to and resolving day to day problems that arise within the department and responding to queries, escalating where necessary.
• Carrying out data validation and data cleansing activities associated with the Immunisation and Vaccination programme, under the supervision of the Administration Team Leader.
• Working within the Data Protection Act at all times to preserve citizen confidentiality, identifying and escalating confidentiality issues and breaches as appropriate.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Person Specification

Qualifications and/or Knowledge

• Educated to GCSE level or Literacy/Numeracy at L1 or equivalent
• Knowledge of the Data Protection Act

Experience

• Experience of customer service / first point of contact
• Proven proficiency in the use of IT software
• Knowledge of office practices
• Experience of producing correspondence
• Previous experience in an office
• Ability to work as part of a team or as an individual
• Ability to communicate cleary and effectively
• Ability to be polite when dealing with difficult, impatient or upset people
• A positive attitude and able to act on feedback
• Ability to speak Welsh

Other

• Ability to travel between PTHB sites

Values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£23,970 a yearper annum (pro rata if part time)