Administration Assistant - Community Nursing

NHS; Llandrindod Wells; On-site; GBP 40,000 - 60,000; Full time

Job description

Administration Assistant - Community Nursing

The Administration Assistant will provide a comprehensive front desk/administrative support service to the department.

This will include:

1. Acting as a first point of contact for the department.
2. Answering telephone calls, taking messages accurately.
3. Dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to the relevant departments/person, referring to others as appropriate.
4. Photocopying and word processing documents, letters, emails, minutes, and reports when required.
5. Updating of electronic and paper-based systems, collating of information, mail distribution and logging, etc.

This role is office based. There are no options for home working.

Main Duties of the Job

Deal with and direct calls as necessary in a professional, courteous manner acting as an ambassador for the organisation in all aspects of communication.

This will include:

1. Provide and receive routine information from staff members, patients and other external agencies. There will be circumstances where the caller is anxious; the post holder will use tact, reassurance skills, and diplomacy.
2. Collect, open and acknowledge post and emails within specified timescales.
3. Accurately record messages and forward timely to the relevant person.
4. Respond to and resolve day-to-day problems that arise within the department, and also respond to queries escalating where necessary.
5. To respond to and communicate confidential patient information to other departments, outside agencies, patients, and carers to facilitate care and support the clinical teams. Handle confidential information with discretion and in accordance with data protection requirements.
6. To take minutes/action notes of ad hoc meetings as and when required.
7. Work undertaken will be reviewed at agreed intervals.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About Us

Being the smallest Health Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Educated to GCSE level or literacy/numeracy at level 1 or equivalent.
• NVQ Business Administration level 2.
• Knowledge of data protection act.

Experience

• Experience producing correspondence, use of IT software.
• Experience in customer service and office practices and new processes.
• Previous experience in an office.

Aptitudes and Abilities

• Can work with a team and as an individual.
• Good communication, positive attitude, and able to manage challenging conversations in a polite manner.
• Speak Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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