Administration Assistant, Band 2

Integrated Care System; Gloucester; On-site; GBP 20,000 - 25,000; Part time

Job summary

A busy healthcare provider is seeking an Administration Assistant to provide general administrative support. The role involves clerical tasks and excellent communication with patients and staff. Candidates should have GCSE qualifications and IT skills. Experience in a health/social care setting is desirable. This part-time position offers opportunities for training and development within a supportive team environment.

Qualifications

• Experience of working as part of a team.
• Administrative experience in a health/social care setting.
• Ability to work without direct supervision.

Responsibilities

• Provide general administrative support to specialty administrators.
• Undertake clerical tasks as required.
• Deliver a high standard of customer service to patients and staff.

Skills

Excellent communication skills

Ability to work under pressure

Experience of general office routine

IT skills, Microsoft Office

Education

GCSE grade C or above in literacy and numeracy

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Administration Assistant, Band 2

The closing date is 18 August 2025

Under the direction of the Admin Team Leader, you will provide general administrative support to the team of speciality administrators.

Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the Administrative Support Team and will report to the Community Paediatric Administration Lead.

Main duties of the job

General office administration duties include the copying and sending out of patient correspondence, collection and delivery of notes, sorting of incoming post, responding to queries from internal and external sources and other administrative tasks. The post holder will be required to work and as part of a team, have a flexible attitude to work and following training provide cross cover during periods of staff absence (to be negotiated).

About us

We are a very busy department who needs an energetic, but exceptionally organised person to join our team. If you like to be kept busy, enjoy variety and have good attention to detail whilst working under pressure, this will be the ideal role for you.

We are looking to recruit an enthusiastic and highly motivated person who is committed, demonstrates loyalty and is prepared to work hard when necessary to complete all tasks required. Experience in the NHS is desirable, but a willingness to learn and be adaptable is essential.

In return, we can offer you a job where you are valued in supporting our team and making a difference to patients

Job responsibilities

- To undertake training as required and agreed with the Admin Team Leader

- Clerical tasks as required i.e. photocopying, sorting post, answering the telephone etc to support team members

- Undertaking typing tasks and adding letters to Infoflex as requested by the Admin Lead

- Comprehensive use of in-house patient administration system to check information on patients, outpatient appointments and results etc.

- Taking/collecting urgent notes or requests to relevant departments in order to minimise delays

- Filing letters and reports into patient medical notes within the department or in Health Records department.

- Undertake work when requested by the Admin Team Leader as well as prioritising workload appropriately.

- Deliver a high standard of customer service; communication effectively with all levels of staff across departments, the multi-disciplinary teams,GPs, patients and their relatives.

- Electronically track patient notes in and out of the department/area.

- Promote equality at all times and respect privacy and confidentiality, acting appropriately and professionally upon any sensitive information in accordance with trust policy.

- To be flexible, with the ability to alter activities and priorities as the need arises.

- Undertake any other appropriate duties, commensurate with the role as required at the request of the Admin Lead.

- At the request of the Admin Lead, you may be required to cover colleagues during absences/annual/sick leave. You may also be required to undertake job rotation for cross cover as well as for development and training purposes.

- Contribute to a healthy and safe working environment and adhering to health and safety regulations and trust policies.

Person Specification

Qualifications & Experience

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
• IT experience of Microsoft Office packages
• Knowledge of routine and non-routine administrative procedures acquired through qualification or experience
• Excellent communication skills, both verbal and written
• Ability to work under some pressure
• Ability to work without direct supervision
• Experience of working as part of a team
• Experience of general office routine and filing systems
• Administration experience in a health/social care setting
• IT capable to ensure proficient use of hospital computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Contract

Permanent

Working pattern

Part-time

Reference number

318-25-T0567

Job locations