Administration Assistant - Apprentice

Transformationunitgm; Cardiff; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Join a leading organisation in NHS Wales as a Business Administration Apprentice. This 24-month fixed-term contract offers a mix of on-the-job training and classroom learning, allowing you to develop your skills while contributing to the healthcare sector. You will be involved in administrative duties while gaining a qualification fully supported by your employer.

Benefits

Flexible working hours

Fully funded apprenticeship

Corporate induction and onboarding

Qualifications

• Previous clerical experience is preferred.
• Good educational background.
• Ability to work in a team.

Responsibilities

• Provide a range of administrative duties, including typing and filing.
• Welcome staff and guide them within the department.
• Maintain databases and provide information as required.

Skills

Excellent communication

Interpersonal skills

Team Player

Respectful and inclusive approach

Education

GSCE English and Maths grades A – C or equivalent

Job description

Main area Secondary Care - Specialty Training Grade NHS AfC: Band 2 Contract 24 months (A FIXED TERM TRAINING/APPRENTICE CONTRACT FOR 2 YEARS) Hours

• Full time
• Flexible working

37.5 hours per week (An agile working model to allow flexibility between home and office-based working.) Job ref 082-AC040-0525

Employer Health Education and Improvement Wales Employer type NHS Site Ty Dysgu Town Nantgarw, Cardiff Salary £23,970 Per annum Salary period Yearly Closing 11/06/2025 23:59

NHS AfC: Band 2

Job overview

THIS POSITION IS A FIXED-TERM TRAINING/APPRENTICE CONTRACT FOR 24 MONTHS

An exciting role has arisen at HEIW to join our team as an apprentice whilst undertaking a Business Administration Apprenticeship alongside your work. Fully funded and supported by HEIW as your employer and College Y Cymoedd as the education provider.

The role is offered on a hybrid working model, with the requirement to attend HEIW offices a minimum of two days a week, following a successful induction period. The course structure is flexible and tailored to meet the specific requirements of the employer and the apprentice. It includes a mix of on-the-job training, classroom-based learning, and self-study. The majority of the learning takes place on-the-job, while approximately four mandatory units are assessed via an online, multiple-choice test on campus. These tests are scheduled in advance with the employer and learner.

Although the successful candidate will aim to complete the course within 15 months, the employment contract will last for 24 months. At the end of the training contract, there may be a permanent position available, subject to successful completion of the apprenticeship programme and vacancies within the team.

Main duties of the job

The post holder will provide a range of administrative duties, which will include undertaking typing duties, using word processing i.e., letters and general typing, to include filing of clinical and non-clinical correspondence.

On occasions the post holder will welcome staff to the department, which may include guiding them to the appropriate room and answering general questions.

Duties will also include scanning, photocopying.

The post holder will provide administrative support in respect of keeping databases up to date and providing information for reporting purposes as required.

The post holder will adhere to the organisation guidelines and undertake any other duties as appropriate to the nature and grade of the post.

English and/or Welsh speakers are equally welcome to apply

Working for our organisation

Health Education and Improvement Wales (HEIW) is the strategic workforce body for NHS Wales with statutory functions that include education and training, workforce planning, workforce development and transformation, leadership and succession planning, and careers. Our purpose is to develop a workforce that delivers excellent care to patients/service users and excellent population health. We are a Special Health Authority working closely with our partners; Social Care Wales, education providers, professional and regulatory bodies and Welsh Government.

HEIW’s is committed to developing an internal culture of choice. Our Values reflect our thoughts, feelings and beliefs in how we will, and will not, behave and treat others:

- Respect for All in every contact we have with others,

- Ideas that Improve: Harnessing creativity and continuously innovating, evaluating and improving,

- Together as a Team: Working with colleagues across NHS Wales and with partner organisations.

HEIW received the HPMA Award for Employee Engagement in 2019.

What you can expect:

- a corporate induction and 90 day Welcome itinerary,

- a meaningful values based performance appraisal process,

- the opportunity to impact upon health and social care services and the lives and wellbeing of the people of Wales.

Many of our colleagues and stakeholders have commented on the buzz and atmosphere we create by working together as “One HEIW Team”. Do you want to join that team?

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification

Experience

• Previous clerical experience.

Qualifications and Knowledge

• Good standard of education, including GSCE English and Maths grades A – C or equivalent level of knowledge.
• Excellent communication and interpersonal skills.
• Respectful and inclusive approach to all.
• Team Player.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

It is essential that your application demonstrates how you meet the job description / person specification for this post.

We are committed to promoting inclusion at HEIW and we welcome applications from everybody recognising the value that diversity brings to our workforce. To work in the UK, candidates who are not UK or Republic of Ireland (ROI) nationals require sponsorship via a Skilled Worker Visa, unless they have permission to work via another route. Please note that HEIW does not currently hold a licence to appoint skilled workers from overseas by sponsoring them to work in the UK. If successful, candidates from outside of the UK or ROI would be responsible for obtaining their own sponsorship or visa to enable them to work for HEIW - Work in the UK .

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