Administration Assistant

Who are we?

Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

We are seeking a motivated individual to join our busy Insurance Broking office in Wakefield as an Administration Assistant. You will support our team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing.

This role provides comprehensive on-the-job training, and you will also receive a pathway to professional growth, including the opportunity to study for CII insurance qualifications. to progress to an account handler role. This is an opportunity for someone who is seeking their first role after leaving education or who is looking to start their career in the insurance industry and is seeking a role that can support to develop a long-term career.

Please note this is a full-time, permanent opportunity. You will be based in our Wakefield office and ideally be onsite for 3-4 days per week on average.

What We Offer:

• A supportive environment to develop your career in insurance.
• Professional training and study support for CII insurance qualifications.
• Be part of a vibrant global culture that values innovation, collaboration, and personal growth.

Overview:

• Manage and prioritize tasks promptly and accurately.
• Handle inquiries via telephone or written communication professionally, ensuring compliance with service standards.
• Produce accurate and professional documentation.
• Process policy adjustments, including notifying insurers, issuing revised documents, and collecting additional premiums.
• Refer queries beyond your experience or authority to senior staff.
• Issue policy documentation and input data efficiently.
• Attend and contribute to meetings as required.

Knowledge:

• Proficiency in Microsoft Office, with a particular emphasis on Excel.

Skills:

• Self-motivated.
• Willingness to learn.
• Accuracy and attention to detail.
• Efficiency in processing work.
• Strong organizational skills, including the ability to prioritize tasks and meet deadlines.
• Strong literacy and numeracy skills.
• Excellent communication skills verbally and written.

Qualifications:

• GCSE Maths and English (or equivalent).
• Certificate in Insurance (desirable).

What do we offer in return?

A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.