Administration Assistant

Thinkways Software Technologies Pvt. Ltd.; Uxbridge; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

Join a dynamic team at a leading company in the credit hire industry as a Claims Support Administrator. You'll play a crucial role in facilitating customer claims, ensuring exceptional service and smooth operations. With opportunities for growth and a competitive salary package, this position is perfect for driven individuals looking to make an impact in a supportive environment.

Benefits

Health Assured Employee Assistance Programme (EAP)

Private Medical Insurance

25 days of holiday plus Bank Holidays

Life Assurance (x4 salary)

Pension

Monthly McDonalds breakfast

Company Events

Free parking on site

Opportunities for professional growth

Competitive salary and benefits package

Qualifications

• Excellent phone manner and strong commitment to customer service.
• Confident communication skills, both verbal and written.
• Tech-savvy and comfortable navigating systems.

Responsibilities

• Answer and direct inbound calls and emails.
• Follow up with customers for required documents.
• Support claims team with investigations and updates.

Skills

Customer Service

Communication

Detail-oriented

Proactivity

Tech-savvy

Job description

Join a Fast-Growing, Award-Winning Team in the Credit Hire Industry!

Position: Claims Support Administrator

Location: Uxbridge | Hybrid Working: 3 Days Office / 2 Days Home

Hours: Monday to Friday, 8:00 AM – 4:30 PM (37.5 hrs/week)

Are you friendly, driven, and ready to grow your career in a fast-paced, people-focused environment? This is your chance to be part of a dynamic company that prides itself on delivering top-tier service to its customers—while also offering a genuinely great place to work.

Why Join Us?

We're a leading name in the credit hire industry, known for our innovation, excellent client care, and collaborative culture. We invest in our people and offer clear pathways for development and progression.

What You'll Be Doing

As a Claims Support Administrator, you'll play a vital role in supporting our claims handlers and ensuring the smooth progression of customer claims. No two days are the same!

• Be the friendly first point of contact—answering and directing inbound calls and emails
• Follow up with customers for required documents (e.g. vehicle damage images)
• Support the claims team with investigations (e.g. contacting witnesses, sending statements)
• Liaise with partner companies and process regular updates
• Manage inboxes and update case files accordingly
• Submit and follow up on insurance invoices, with accuracy checks
• Chase outstanding payments from insurers professionally via phone and email
  
  

What We're Looking For

• Excellent phone manner and a strong commitment to customer service
• Confident communication skills, both verbal and written
• Tech-savvy: comfortable navigating systems and handling data
• A team player with a proactive, ‘can-do' attitude
• Keen eye for detail and ability to spot and correct errors
  
  

Why Join Us?

• Dynamic and supportive team environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Chance to make a real impact in a key area of the business
• Fantastic Salary between £24,500-£26,000 *Experience dependent
• Monday-Friday only 9am- 5pm
• Hybrid working model.
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension
• Monthly McDonalds breakfast
• Company Events
  
  

This is more than just a job—it's a chance to grow with a company that values its people as much as its performance. If you're ready to bring your energy, enthusiasm, and passion for service to a rewarding new role, apply today!