Administration Assistant

Northampton General Hospital NHS Trust; Northampton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Northampton is seeking a part-time Administration Assistant for the Gastroenterology & Endoscopy department. You will provide clerical support, book appointments, and handle patient communications. Ideal candidates will possess excellent customer service skills and a positive attitude. This role is essential in ensuring smooth operations in a busy department.

Qualifications

• Experience in clerical or administrative support roles.
• Familiarity with IT systems for patient activity management.

Responsibilities

• Provide clerical support within the Gastroenterology & Endoscopy department.
• Book outpatient appointments and communicate with patients.
• Handle incoming and outgoing post and liaise with external companies.

Skills

Excellent customer service skills

Ability to work under pressure

Flexible and positive attitude

Team player

Job description

Overview

A vacancy has arisen for a part time Administration Assistant to work within the busy Gastroenterology & Endoscopy department at Northampton General Hospital.

We are looking for an enthusiastic person to join the team. The successful candidate will have a flexible and positive attitude, a committed team player, able to work well under pressure, and have excellent customer services skill as this role involves being patient facing.

Responsibilities

• Provide clerical/administrative support within our services, using IT systems to capture patient activity.
• Work as part of the administration team and provide cross cover during periods of staff absence within their team and other teams within the division as and when required.
• Main duties include: booking outpatient appointments, communicating with patients via telephone, dealing with incoming and outgoing post, scanning and filing, and liaising with other services and external companies to arrange services including transport.

About our organisation

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Values

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

How to apply / contact

For further details / informal visits contact: Name: Louise Skipworth Job title: Administration Manager Email address: [e-mail] Telephone number: 01604 543395