Administration Assistant

Integrated Care System; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A health service provider in North East England is seeking an Administration Assistant for their Forensic Community team. Responsibilities include managing the outpatient department's administrative duties, ensuring security protocols are followed, and providing excellent customer care. Ideal candidates will possess strong organizational skills and experience in a similar setting. The role offers a dynamic work environment, and applications are welcomed until 12 August 2025.

Qualifications

• Good general level of education.
• Experience in administration role is essential.
• Knowledge of NHS working environment required.

Responsibilities

• Provide administrative support to the Forensic Outpatient Department.
• Manage diary and room allocations.
• Ensure security protocols are followed.

Skills

Microsoft applications proficiency

Good communication skills

Customer care skills

Organizational skills

Education

O-Level/GCSE in English Language

NVQ in Business Administration

NVQ Level 2 in Customer Care

Tools

Outlook

Word

Excel

Power Point

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 12 August 2025

An exciting opportunity has arisen for an individual to join the Secure Care Forensic Community Administrative Team within Secure Care Services.

This role provides a comprehensive service to the Forensic Outpatient Department, which operates 8:30am - 4:30pm, Monday - Friday. Proven experience of working in similar work environment is required.

Main duties of the job

Duties include:

• Reception and relational/environmental security duties supporting staff, patients and visitors
• Diary management including room allocations
• Working from shared inbox
• Experienced in the use of Microsoft packages i.e Outlook and Word
• Knowledge of ordering stock
• Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the hospital. This is in line with Local Operational Procedures (LOP) which inform staff of their role relating to relational and environmental security
• Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.
• Checking equipment is operating as required i.e., radios, blick alarms etc.
• Coordinating the testing of radio frequency & function for the Site Response
• Completing security checklists with estates, facilities staff and external contractors i.e. equipment or tool count
• Escorting and chaperoning visitors & contractors
• Supporting with "lock down" in line with Trust Policy and Local Operational Procedures. This may include monitoring flow through the building, managing access and egress of the response team, first responders or the emergency services
• Working with the Forensic Community Service Team Manager to ensure qualities and standards are met within the Forensic Out-Patient Department

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

The post holder will be expected to:

• Be self-directed, motivated and be able to contribute positively within a team
• Well organised and structured
• Demonstrate flexibility in the role

The role will be a varied, with no two days the same and we require someone who is able to use own their initiative, work under pressure and have excellent organisational, interpersonal and communication skills.

The post holder will report directly to the Administration Manager but work closely with the Clinical Team on a day to day basis.

Please find attached job description for full details.

Advertising date : 29th July 2025

Closing date : 12th August 2025

We welcome your application.

Please note - this vacancy may close early once a suitable number of applications are received.

Person Specification

Qualifications and Training

• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)
• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment

Experience

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of working in an NHS/healthcare setting
• Experience using stock

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust