Administration Assistant

Express Solicitors; Manchester; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

A well-established law firm in Manchester is seeking an administrator to provide essential support in client inquiries, managing documentation, and quality control. The role involves working within a dedicated team to ensure efficient operations. Opportunities for hybrid working and generous holiday allowances are included.

Benefits

Hybrid working pattern after probation.

23 Days Holiday, rising to 26.

Private medical insurance after 2 years.

Access to an onsite gym.

Employee Assistance Programme.

Active social committee with budget for events.

Qualifications

• Ability to communicate with external associates.
• Competency in administrative support tasks.
• Skilled in quality control and report checking.

Responsibilities

• Provide administrative support, including typing, printing, and filing.
• Input details into the case management system.
• Accurate proofreading and quality control of live files.

Skills

Communication

Administration

Proofreading

Job description

About Us

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role

Our clients are at the heart of everything we do. Whether it’s over the phone or online, we aim to go beyond our clients’ expectations by offering them a first-class experience.

In this role you will be the first point of contact in the client’s journey and are therefore an incredibly important part of the firm, you will be responsible for providing support with administration tasks as well as report checking and quality control.

You will be joining a team of 6 administrators within the larger team, working together to ensure all client matters are dealt with quickly and professionally.

Responsibilities

• Assisting with any queries/requests.
• Inputting all details into our computerised case management system.
• Creating computerised files & generating legal documents correctly and quickly on a large number of files.
• Accurate proof reading, checking & quality control of live files for hand over.
• Setting up accounts for enquiries/Litigation assistants to complete their processes.
• Dealing with external client correspondence.
• Establishing written contact with clients who are unable to speak with us on the phone.
• Accurately recording all correspondence
• Administration support, such as typing, printing, filing, photocopying.
  
  

Person Specification

• Communicating with our external associates
• Occasional reception duties
• Other ad hoc duties as required.
  
  

Salary & Hours

• A basic salary of £21,156.20 - £25,695.54 dependent on age
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.
  
  

Benefits

Hybrid Working

Hybrid working pattern after probation.

23 Days Holiday

Rising to 26 days, plus bank/public holidays.

Extra Holidays

3 holiday buy backs and an extra day for your birthday after service length requirement.

Looking After Your Health

Private medical insurance available after 2 years’ service, annual flu jab and Employee Assistance Programme.

Looking After Your Well-being

24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.

Work Life / Balance

Active social committee with generous departmental and firm-wide social budget.

Recruitment Process

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.