Administration Assistant

Integrated Care System; Gateshead; On-site; GBP 20,000 - 23,000; Full time

Job summary

Integrated Care System is seeking an Administration Assistant to support a busy administration team within the NHS. This full-time position requires candidates with strong customer care skills and experience in an administrative role, showcasing organizational abilities and proficiency in Microsoft applications. The successful candidate will be integral in providing high-quality administrative support to clinical teams and must be adaptable to work across multiple locations.

Qualifications

• Good general level of education to O-Level/GCSE or equivalent in English Language.
• Experience of working in an administration role.
• Working knowledge of Microsoft applications.

Responsibilities

• Responsible for administrative functions to support the clinical team.
• Provide excellent customer service interacting with patients and staff.
• Demonstrate the ability to work in a team and be adaptable.

Skills

Customer Care Skills

Communication Skills

Microsoft Applications

Organizational Skills

Education

Good general level of education to O-Level/GCSE or equivalent in English Language

NVQ in Business Administration (or equivalent)

NVQ Level 2 in Customer Care (or equivalent)

Job description

Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

Administration Assistant

The closing date is 04 August 2025

Applications are invited from qualified and experienced administration candidates to join our busy administration team. We currently have a full time vacancy (37.5hours Monday to Friday 9am to 5pm) for a Band 2 Administration Assistant with ADHD and Autism Team. Successful candidate must be willing to travel to and work across offices located at Keegan Court, Grassbanks, Gateshead, NE10 8DX and St. Nicholas Hospital, Gosforth, Newcastle upon Tyne NE3 3XT

This is a very busy services and the successful post holder will bea member of the admin team to support the multi-disciplinary clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must facilitate excellent customer service and be confident in dealing with service users face to face as well as on the telephone.Candidates mustbe adaptable, work well as a team and provide a positive patient experience which are essential skills for the role of Administration Assistant.

Main duties of the job

Candidates will be responsible for administrative functions and must have demonstrable recent 12 month experience including, but not limited, to the following: (see job description for further information):

Experience working in a customer / patient focused environment (face to face and telephone)

Typing letters/reports

Ability to be self-directed, motivated and be able to contribute positively within a team

Ability to change tasks at short notice

Reliable and punctual

The post holder will be expected to demonstrate flexibility in the role

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role

You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification. If you do not meet this criteria you will not be shortlisted.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Please note this vacancy may close earlier than the stated date above.

Previous applicants need not apply.

Person Specification

Qualifications and Training

• Good general level of education to O-Level/ GCSE or equivalent in English Language
• NVQ in Business Administration (or equivalent)
• NVQ Level 2 in Customer Care (or equivalent)

Skills and Knowledge

• Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point
• Able to input data accurately and efficiently
• Good communication and interpersonal skills, both verbal and written
• Demonstrates good Customer Care Skills
• Good working knowledge of office procedures
• Good organisational and planning skills using own initiative
• Knowledge of working in an NHS environment

Experience

• Experience of working in an administration role
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload
• Experience of working in an NHS/healthcare setting
• Experience using stock
• Experience of working with paper-based and electronic filing systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust