Administration Assistant

Integrated Care System; Droitwich Spa; Hybrid; GBP 25,000; Part time

Job summary

A regional healthcare service is looking for an Administration Assistant in Droitwich Spa to support nursing staff and assist in patient triaging. This part-time role offers flexible hours and competitive pay. Ideal candidates will be experienced in administration, possess excellent communication skills, and be a committed team player. Opportunities for professional development are provided.

Benefits

27 days leave plus bank holidays

Generous NHS pension

Flexible working options

Qualifications

• Candidates should have good communication skills and a flexible approach.
• Experience in an Administrative/Secretarial role is required.
• Understanding of the NHS Code of Confidentiality is necessary.

Responsibilities

• Support nursing staff in triaging patient visits while respecting privacy and dignity.
• Participate in staff meetings and development activities.
• Assist the team in achieving organizational objectives.

Skills

Good communication skills

Flexibility

Team player

Education

Educated to academic Level 2

Experience in NHS administration

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Go back Herefordshire and Worcestershire Health and Care NHS Trust

Administration Assistant

The closing date is 10 August 2025

Part time (25.5hours over 3 Nights 23:00 08:00)

Do you want tobe challenged? Do you want to work less hours for more money, as all shifts arepaid at unsociable rate! DO you want to have your days free to spend time withthe family or partake in hobbies?

Look no further we have the perfect job for you.

You will beworking with a team of admin supports within the Countywide Evening and nighthub at Droitwich Health Centre.

We are lookingfor candidates with good communication skills, a flexible approach andenthusiasm to work within the team. Youshould be a committed, highly motivated and forward-thinking individual who isa good team player.

You will also assist the team to develop and achieve team andorganizational objectives. You will also participate in staff meetings andtraining & development activities as necessary to ensure your skills andknowledge are up to date.

We pride ourselves in providingoutstanding care to patients. We will provide you withresources to develop and progress a long-term career as well as flexibility,continual professional development as well as a wide range of wellbeing andsupport. If you would like to discuss informally if this is the right role foryou, get in touch with Recruiting Manager which can be found on the topright-hand side of the advert.

Please note the Trust is unable to providesponsorship to work for this role, to apply you must have current right to workin the UK status.

Main duties of the job

The successfulcandidate will support nursing staff in triaging and planning patient visitswhilst maintaining the individuals privacy and dignity, values diversity andrespects cultural and individual rights and choices. This will involve takingcalls direct from patients and their families, and other services such as theAmbulance service, GP out of hours, and discharging hospitals. Then assistingthe Registered nurses in allocating visits through IT systems to the nursesworking across the County.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.

We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to33 days with long service
• Generous NHS pension and enhanced pay when you workunsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit ourwebsite.

We encourage you to read the attached applicant guidance notes.

Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.

Job responsibilities

You will bejoining the night element of one of our dynamic and supportive NeighbourhoodTeams to provide a 24-hour admission avoidance service to the population ofWorcestershire which encompasses both urban and rural areas.

We are lookingfor candidates with good communication skills, a flexible approach andenthusiasm to work within the team. Youshould be a committed, highly motivated and forward-thinking individual who isa good team player.

The successfulcandidate will also assist the team to develop and achieve team andorganizational objectives. They will also participate in staff meetings andtraining & development activities as necessary to ensure their skills andknowledge are up to date.

For full details of the duties and criteriafor the role please refer to the job description and person specificationattached.

Person Specification

Qualifications

• Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Experience

• Recent, relevant experience in an Administrative/Secretarial/ Reception Role

Knowledge

• Knowledge of office procedures.
• Working knowledge of Microsoft Office: Word, Excel, Outlook
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Additional Criteria

• Willingness to commit to continuing professional development
• Professional manner as a representative of the Trust
• Tact and discretion for dealing with confidential information
• Ability to meet the travel requirements of the role
• You understand that we will not provide sponsorship to work for this role.

Skills & Ability

• A positive attitude and able to act on feedback
• Ability to praise and be supportive to others
• Ability to communicate clearly and effectively in English in both verbal and written formats
• Good level of literacy and numeracy
• Standard IT skills these will be tested at interview
• Good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust

£24,465 a yearpro rata (£12.51 per hour)