Administration Assistant

Integrated Care System; Driffield; On-site; GBP 18,000 - 24,000; Full time

Job summary

An healthcare provider in Driffield is seeking a patient services assistant to manage patient interactions and administrative tasks. The role involves greeting patients, processing appointment requests, and facilitating communication between healthcare professionals and patients. Required qualifications include GCSEs in English and Maths and strong communication skills. The position offers a supportive environment focused on providing excellent healthcare.

Qualifications

• GCSE grade A to C in English and Maths required.
• Thorough knowledge of practice procedures essential.
• Ability to handle administrative tasks including data entry.

Responsibilities

• Assist patients in accessing healthcare services effectively.
• Process appointment and medication requests in accordance with procedures.
• Handle general administrative duties and maintain patient records.

Skills

Communication

Customer service

Data entry

Education

GCSE in English and Maths

Job description

37 hours per week (8am to 6pm over 4 days)

JOB SUMMARY

• To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

TELEPHONE

• To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
• Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
• Process repeat prescription requests and medication queries in accordance with standard operating procedures
• Deal with visit requests
• Registration of new patients computer data entry and medical records
• Processing and distribution of incoming and outgoing mail
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

RECEPTION Driffield and Wetwang

• To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures
• Front of house responsibilities, including greeting patients and directing them to the appropriate place
• Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
• Processing appointment requests
• Process repeat prescription requests and medication queries in accordance with standard operating procedures

About us

Driffield is a market town in the East Riding of Yorkshire surrounded by the picturesque wolds, with easy links to nearby York and Beverley and is approximately 10 miles from the beautiful Yorkshire coastline.

The main surgery is located in Driffield town centre with a branch surgery in the village of Wetwang 6 miles west of Driffield. It is a semi-rural practice with 12,500 patients.

We dispense to approximately 50% of our patients from Driffield and Wetwang.

Job responsibilities

TELEPHONE

• To have a thorough knowledge of all practice procedures, and work in accordance of written standard operating procedures
• Process appointment requests by telephone for today, future appointments from patients and ensuring patients are directed to the appropriate healthcare professional
• Process repeat prescription requests and medication queries in accordance with standard operating procedures
• Deal with visit requests
• Registration of new patients computer data entry and medical records
• Processing and distribution of incoming and outgoing mail
• Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies

RECEPTION Driffield and Wetwang

• To have a thorough knowledge of all practice procedures, and work in accordance with practice standard operating procedures
• Front of house responsibilities, including greeting patients and directing them to the appropriate place
• Handing out prescriptions and medications in accordance with practice standard operating procedures (including processing payments and checking exemptions where appropriate)
• Processing appointment requests
• Process repeat prescription requests and medication queries in accordance with standard operating procedures

ADMINISTRATION

General administrative duties, data entry including summarising medical records, word processing, scanning, processing and recording information as per practice standard operating procedures.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.