Administration Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Dorking; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A supportive Locality Team seeks a Bank Administration Assistant in Dorking to provide essential administrative support to the Adult Social Care team. The role involves handling calls and assisting with a variety of administrative tasks. Applicants should have experience in a high-volume call environment, excellent customer service skills, and a solid background in administration. Strong IT skills and attention to detail are a must. The position offers a competitive hourly wage and generous benefits.

Benefits

Generous annual leave allowance

Employee Assistance Programme

Local government salary-related pension

Lifestyle discounts

Learning and development resources

Qualifications

• Experience working in a customer-facing environment.
• Ability to communicate clearly and confidently.
• Organized and proactive approach to work.

Responsibilities

• Provide comprehensive administrative support to the Adult Social Care team.
• Undertake general administrative duties.
• Receive calls and assist service users and staff.

Skills

Experience in a high volume call taking environment

Solid background in administration

Excellent customer service and listening skills

Strong IT skills, including Microsoft applications

Attention to detail

Tools

Microsoft Teams

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This bank position has a starting salary of £14.72 per hour, plus an additional £2.20 per hour annual leave allowance.

We are excited to be hiring a Bank Administration Assistant to support our fantastic Mole Valley Locality team based in Pippbrook, Dorking.

This is a bank position and hours will be mutually agreed between the successful candidate and the Hiring Manager.

Rewards and Benefits

• Generous annual leave allowance
• An extensive Employee Assistance Programme to support health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• Learning and development hub where you can access a wealth of resources

About the Role

Our Mole Valley Locality Team is part of the Adults Wellbeing and Health Partnership Directorate. We support our local residents to be in control of their lives and live as independently as possible.

The team is made up of around 50 staff including Occupational Therapists, Social Workers and support staff, and we are headed up by a Team Manager and Senior Manager. We are a very supportive team who enjoy seeing our colleagues thrive.

We are now looking for Bank Administration Assistant who can provide comprehensive administrative support to our Adult Social Care team. This is a highly varied role, where no two days are the same, however you will always have the full support of your colleagues.

In this role you will undertake general administrative duties to provide support to a specialised operational team within Adult Social Care, helping to keep our service users and staff members safe. This will include receiving calls, therefore you will need to be a clear and confident communicator.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Experience in a high volume call taking or customer facing environment
• Solid background in administration
• Excellent customer service and listening skills
• Confident, organised and proactive approach to work
• Attention to detail, time management and ability to maintain high standards of accuracy under pressure
• Strong IT skills, including Microsoft applications (Teams, Outlook, Excel and Word)

This is a rolling advert. Applications will be reviewed regularly and shortlisted candidates will be invited to interview.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.