Administration Assistant

Integrated Care System; Coalville; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider is seeking an Administrative Assistant to support the North West Leicester CMHT Team. The role includes providing administration to the team, covering reception duties, and requiring strong communication and organizational skills. The ideal candidate should have administration experience and demonstrate compassion in patient interactions. Opportunities for professional development are provided.

Benefits

Structured learning journey

Regular supervision and support

Qualifications

• Experience in an administrative role.
• Ability to work independently and as part of a team.
• Strong IT skills.

Responsibilities

• Provide comprehensive administrative support to the mental health team.
• Cover reception duties including greeting patients and answering calls.
• Process referrals and maintain patient records.

Skills

Administration experience

Strong communication skills

Organizational skills

Compassionate communication

Tools

Microsoft Office

Job description

Come and Join Leicestershire Partnership NHS Trust, where we offer a wide variety of challenging and rewarding roles within a supportive, innovative and dynamic work environment!

We have an excellent opportunity for an Administrative Assistant to join our North West Leicester CMHT Team within the directorate of Adult Mental Health.

As an Admin Assistant for for North West Leicestershire team you will be responsible for providing a comprehensive administration service to a specific area of the mental health team which will include supporting a clinical team.

In addition to that you will be required to cover the reception which will include meeting and greeting patients face to face and answering the telephone in a timely manner.This is a diverse role and you will be working in a busy and fast paced environment within a team that value and support each other.We are looking for someone with administration experience, strong communication skills with the ability to work on their own and in a team and who can demonstrate our values of Compassion, Trust, Respect and Integrity.

The health and wellbeing of our team members is very important to us and we offer a robust induction period, as well as regular supervision and support. You will have opportunities to progress your career with a structured learning journey that will enable you to achieve your long-term goals and work to your strengths.

Main duties of the job

*Please note we do NOT offer Sponsorship for this role*

As an Administrative Assistant/Receptionist you will be the first point of contact for telephone enquiries and face to face from patients and referrers.

You will be working proactively as part of the wider administrative and clinical teams including other services within the directorate of Mental Health and Clinical and Medical Staff.You will be processing referrals, data inputting, supporting the wider teams as per service needs and other general administration duties. For this you will require good working knowledge of Microsoft Office applications, excellent IT skills and highly organised with good planning skills.

The role includes telephone and written correspondence with patients, Service Users, liaising with family members/carers, GPs and other primary care services, other external NHS services or partner agencies, such as Social Care and the Police.

You will need good written and verbal communication skills and the ability to liaise with service users in a calm and compassionate manner.

About us

We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).All jobs will require permission to work in the UK.For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Job responsibilities

If you like what you've read and would like more information on the duties and responsibilities of this role, please click onto “Apply for this job” and you will be re-directed to our vacancies page where you can review the job description and person specification.

Person Specification

Qualifications

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Experience

• Please click onto Apply for this job and you will be re-directed to our vacancies page where you can review the job description and person specification. This document outlines the full range of criteria that are required for the role. In your application, you can state how you meet the criteria in the job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.