Administration Assistant

Scottish Apprenticeships; City of Edinburgh; On-site; GBP 16,000 - 22,000; Full time

Job summary

A Chartered Accountant Firm in Edinburgh is offering an entry-level apprenticeship in their Administration Team for recent school or college leavers. This role involves excellent customer service, handling client communications, and working towards a Level 6 SVQ in Business and Administration while receiving on-the-job training. Key qualities include good communication skills, willingness to learn, and organizational abilities. Experience in customer service is preferred.

Qualifications

• Must have a positive attitude.
• Experience in Customer Service is preferable.

Responsibilities

• Meeting and greeting clients.
• Answering phones and speaking with clients.
• Helping with enquiries.
• Making appointments.
• Updating the company system.
• Handling incoming and outgoing mail.
• Creating business documents.
• Updating spreadsheets for client accounts.
• Ordering office supplies.

Skills

Good communication skills and able to build relationships

Eager to learn and develop

Good time management skills

Organised and good eye for detail

Works well in a team and independently

Ability to maintain confidential information

Education

NAT 5 qualifications in English

NAT 5 qualifications in Maths

NAT 5 qualifications in IT/Computing/Administration

Job description

Job Overview

Job purpose

THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.

Have you recently left school?

Are you interested in a career in Business and Administration?

Do you want to earn while you learn on the job and work towards a Business and Administration Level 6 SVQ?

An established Chartered Accountant Firm has a fantastic opportunity for a Modern Apprenticeship in their Administration Team! They pride themselves on their reputation for providing high quality service to their business and personal clients.

They cater for a wide variety of personal and business clients including high-level companies and self-employed clients. The company have strong values which they use to ensure all clients receive the best advice and customer service.

You will be working as part of the Administration Team who are often the first point of contact for clients. You will be working alongside the team to provide excellent customer service and to process necessary paperwork following company procedure.

Job Description Includes

Meeting and greeting clients

Answering phones and speaking with clients

Helping with enquiries

Making appointments

Updating the company system

Handling incoming and outgoing mail

Creating business documents

Updating spreadsheets for client accounts

Ordering office supplies

You will be working full time whilst also working towards completing a Level 6 SVQ in Business and Administration. You will be supported throughout and will have lots of opportunities to learn from others.

Professional communication with clients, team members and external agencies.

Working with others to provide a high quality customer service to maintain and build on the company's reputation.

Following procedures to ensure regulations are adhered to.

Key Qualities Include

Good communication skills and able to build relationships

Eager to learn and develop

Good time management skills with the ability to prioritise

Organised and good eye for detail

Works well in a team and independently

Ability to maintain confidential information

A positive attitude is most important but NAT 5 qualifications in English, Maths and IT/ Computing/ Administration are preferrable.

Experience in Customer Service is also preferrable for this role.

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