Administration Assistant

Scottish Apprenticeships; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Job summary

A Chartered Accountant Firm in Edinburgh offers an entry-level Modern Apprenticeship in Administration for recent school or college leavers. This full-time role involves providing excellent customer service, meeting clients, and processing paperwork, while working towards a Business and Administration Level 6 SVQ. Ideal candidates are organized, eager to learn, and possess good communication skills. A positive attitude is essential, with qualifications in English, Maths, and IT preferable.

Qualifications

• Recent school or college leaver.
• Experience in customer service preferable.
• Willingness to learn and develop skills.

Responsibilities

• Meeting and greeting clients.
• Answering phones and helping with enquiries.
• Updating spreadsheets for client accounts.

Skills

Good communication skills

Eager to learn

Good time management

Organised

Ability to maintain confidential information

Education

NAT 5 qualifications in English, Maths and IT/Computing/Administration

Job description

Overview

Job Overview

Job purpose: THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK.

Have you recently left school?

Are you interested in a career in Business and Administration?

Do you want to earn while you learn on the job and work towards a Business and Administration Level 6 SVQ?

An established Chartered Accountant Firm has a fantastic opportunity for a Modern Apprenticeship in their Administration Team. They pride themselves on their reputation for providing high quality service to their business and personal clients.

They cater for a wide variety of personal and business clients including high-level companies and self-employed clients. The company have strong values which they use to ensure all clients receive the best advice and customer service.

You will be working as part of the Administration Team who are often the first point of contact for clients. You will be working alongside the team to provide excellent customer service and to process necessary paperwork following company procedure.

Job Description Includes

• Meeting and greeting clients
• Answering phones and speaking with clients
• Helping with enquiries
• Making appointments
• Updating the company system
• Handling incoming and outgoing mail
• Creating business documents
• Updating spreadsheets for client accounts
• Ordering office supplies

You will be working full time whilst also working towards completing a Level 6 SVQ in Business and Administration. You will be supported throughout and will have lots of opportunities to learn from others.

Professional communication with clients, team members and external agencies.

Working with others to provide a high quality customer service to maintain and build on the company's reputation.

Following procedures to ensure regulations are adhered to.

Key Qualities

• Good communication skills and able to build relationships
• Eager to learn and develop
• Good time management skills with the ability to prioritise
• Organised and good eye for detail
• Works well in a team and independently
• Ability to maintain confidential information

A positive attitude is most important but NAT 5 qualifications in English, Maths and IT/ Computing/ Administration are preferable.

Experience in Customer Service is also preferable for this role.

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