Administration Assistant

Royal Devon University Healthcare NHS Foundation Trust; Barnstaple; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Devon is seeking an enthusiastic Therapy Admin to join their friendly team. This full-time role involves assisting the Admin Manager, welcoming patients, managing appointments, and ensuring smooth administrative operations. The ideal candidate will possess excellent communication skills and an NVQ Level 2 in Business Administration. Working hours are Monday to Friday, 8:30 AM to 4:30 PM.

Qualifications

• Ability to work as part of a team and learn new skills.
• Good standard of education.

Responsibilities

• Welcome and direct patients and visitors to the department.
• Answer the telephone and provide appropriate advice.
• Be responsible for registering new referrals and booking appointments.
• Perform data inputting tasks.

Skills

Organisational skills

Communication skills

Adaptability

Computer proficiency

Education

NVQ Level 2 in Business Administration or equivalent

Job description

We are looking for an organised, enthusiastic, motivated and adaptable person to join our friendly Therapy Admin Team. This is a full-time role (37.5hrs) and will be split between North Devon District Hospital and Bideford Community Hospital sites.

You will assist the Admin Manager and fulfil all tasks associated with the smooth running of the administration departments across the integrated In-patient and Outpatient Physiotherapy and Occupational Therapy Teams, liaising with other departments as necessary.

Main duties of the job

As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients to stay healthy, when they need it most.

About us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford).

Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within peoples own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Job responsibilities

The role includes:

• Welcome and direct patients and visitors to the department, in a friendly and confident manner.
• Answer the telephone and advise and respond appropriately.
• Be responsible for registering new referrals, organising waiting lists and booking patient appointments under the guidance from senior clinical and admin supervisor.
• Data Inputting.
• Deal with access to records requests in a timely manner.
• Assist the Therapy Admin Manager and Service Leads with admin support as appropriate.
• Be adept at using a wide range of computer programmed and be able to type accurately.

You will be able to work as an integral part of the wider Therapy Admin Team and be willing to learn new skills. The ideal applicant will have a good standard of education with an NVQ Level 2 in Business Administration or equivalent.

Working Pattern: Monday - Friday 08.30 - 16.30

Interview Date: Wednesday 22nd October

Karen Nichols, Therapy Admin Manager on 01271 313926 [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.

Person Specification

See job description text above, and (where applicable) you can download a copy of the full job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.