Administration and Orthotics Officer

NHS; Kendal; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare provider in Kendal is seeking an experienced Administrator and Orthotics Officer to join their Therapies Team at Westmorland General Hospital. The role involves managing orthotic services, clinics, and providing administrative support. Candidates should have a good level of numeracy and literacy, knowledge of Microsoft Office, and experience working in an office. This position offers both full-time and part-time opportunities.

Qualifications

• Experience working in an office is essential.
• Knowledge of Microsoft Office packages including Word and Excel is required.
• Experience in health/social care settings is desirable.

Responsibilities

• Provision of the orthotics service including day to day ordering.
• Manage clinic appointments for the Orthotic service.
• Provide administrative support to Therapy Services.

Skills

Numeracy and literacy

Communication skills

Ability to work independently

Ability to manipulate information electronically

Teamwork

Education

GCSE in numeracy and literacy

Computer qualification (e.g., EDCL)

Typing/word processing at RSA level 3

Tools

Microsoft Office

Job description

Overview

We are delighted to offer an exciting opportunity for an experienced and enthusiastic person to join our Therapies Team at Westmorland General Hospital as an Administrator and Orthotics Officer. Full time and part time hours available.

Details

Location: Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. Employment type: Permanent. Working pattern: Full-time, Part-time, Flexible working. Band 3. Salary: £24,937 to £26,598 per annum pro rata. Date posted: 23 September 2025. Employer: University Hospitals of Morecambe Bay NHS Trust.

Job Responsibilities

• Provision of the orthotics service including day to day ordering and issuing of Orthotics, replacement and maintenance as necessary.
• Manage clinic appointments, including initial and follow-up reviews for the Orthotic service.
• Communicate with the Orthotist regarding waiting list management.
• Provide administrative support to Therapy Services as required.

Person Specification

Education and Qualifications

• Essential: Basic numeracy and literacy (e.g. GCSE level at grade C and above).
• Essential: Willingness to learn procedures, techniques and demonstrate equipment relevant to Orthotics.
• Desirable: Computer qualification e.g. EDCL.
• Desirable: Typing/word processing at RSA level 3 or above.

Experience

• Essential: Experience working in an office.
• Essential: Experience/Knowledge of Microsoft Office packages including Word and Excel.
• Desirable: Previous clerical/admin duties within health/social care settings; experience of working with the general public.

Skills, Ability and Knowledge

• Ability to manipulate information electronically (computer programmes and databases).
• Ability to work independently to organise and complete or delegate admin tasks.
• Ability to work as part of a team.
• Good communication skills, both written and verbal.
• Understanding of professional conduct and confidentiality.
• Ability to communicate with patients with impaired communication abilities.

Personal Qualities

• Ability to travel between sites and community locations.
• Ability to meet the physical requirements of the job.
• Ability to comply with the Trust's policies.

Disclosure and Background Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions may be required.

Employer Details

Employer name: University Hospitals of Morecambe Bay NHS Trust

Address: Westmorland General Hospital, Burton Road, Kendal, LA9 7RG