Administration and Healthcare Assistant

NHS; Park Central; On-site; GBP 20,000 - 25,000; Full time

Job summary

A top healthcare provider in Birmingham is seeking a Healthcare/Administration Assistant to join their team. The role involves welcoming patients, managing their care during procedures, and handling administrative tasks. Ideal candidates will have a passion for healthcare and customer service skills. This position requires flexibility and an empathetic approach to patient care.

Qualifications

• Passion for working in healthcare.
• Experience in customer-facing roles.

Responsibilities

• Welcome patients professionally and coordinate their experience.
• Monitor patient conditions and report changes.
• Manage administrative tasks effectively.

Skills

Experience in a healthcare environment

Customer service skills

Flexibility to working patterns

Empathetic approach

Ability to work in a fast-paced environment

Job description

Job Title: Healthcare/ Administration Assistant

Hours: 37.5hrs per week. Monday- Sunday as per local rota, varying shift pattern.

Location: Birmingham Upright MRI

Overview

InHealth Upright MRI is the largest established operator of upright and open MRI technology in the United Kingdom. We were the first provider to offer this alternative form of medical imaging to the general public which allows claustrophobic patients and those who cannot undertake conventional MRI imaging to undergo the scans they require. We are looking for a Healthcare Assistant to join the Upright team in Birmingham and contribute further to making healthcare better for more patients. This is a role that combines both a healthcare assistant role and an administration role, allowing for diversity in your role.

Main duties

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the department as required
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing Imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality Imaging Service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business

About us

InHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

What we are looking for

• Experience in a healthcare environment or a passion to work in healthcare
• Experience working in a customer facing role
• Flexibility to working patterns
• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• Experience working in a fast paced environment

Person Specification

Qualifications

• Please see full Job Advert

Experience

• Please see full Job Advert

Additional Criteria

• Please see full Job Advert

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.