Administration and Healthcare Assistant

InHealth Group; Park Central; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Birmingham seeks a Healthcare/Administration Assistant to welcome patients and handle administrative tasks. The role demands strong customer service skills and experience in fast-paced environments. The successful candidate will assist in delivering exceptional patient care while managing necessary administrative duties.

Qualifications

• Experience in a healthcare environment or a passion to work in healthcare.
• Experience working in a customer-facing role.
• A passion for delivering a high level of customer service.

Responsibilities

• Welcoming patients and coordinating their arrival.
• Completing patient data protection and health forms.
• Managing administrative tasks within the department.

Skills

Customer service

Flexibility

Empathy

Attention to detail

Job description

Overview

Job Title: Healthcare/ Administration Assistant
Hours: 37.5hrs per week. Monday- Sunday as per local rota, varying shift pattern.
Location: Birmingham Upright MRI

InHealth Upright MRI is the largest established operator of upright and open MRI technology in the United Kingdom. We were the first provider to offer this alternative form of medical imaging to the general public which allows claustrophobic patients and those who cannot undertake conventional MRI imaging to undergo the scans they require.

We are looking for a Healthcare Assistant to join the Upright team in Birmingham and contribute further to making healthcare better for more patients. This is a role that combines both a healthcare assistant role and an administration role, allowing for diversity in your role.

What will you do

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the department as required
• Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
• Booking clinically validated appointments on the internal system
• Ensuring all payments are invoiced promptly and accurately and that payments are taken on the day
• Tracking and distributing Imaging data and reports as required
• Utilising relevant IT systems to support the delivery of a high-quality Imaging Service
• Assist with monthly reports
• Complying with ISO standards, respecting and protecting confidentiality
• Reporting any incidents, feedback or complaints effectively
• Ensuring patient and customer focus is central to the commercial success of the business

We are looking for someone who has

• Experience in a healthcare environment or a passion to work in healthcare
• Experience working in a customer facing role
• Flexibility to working patterns
• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• Experience working in a fast paced environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.