Administration and Failsafe Manager

Integrated Care System; Kingston upon Hull; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading NHS organization is seeking an Administration and Failsafe Manager to oversee the Humber Diabetic Eye Screening Programme. Responsibilities include managing administrative processes, supervising staff, and ensuring compliance with quality standards. Applicants should possess relevant qualifications and have experience within an NHS organization. This full-time role requires excellent communication skills and the ability to work under pressure.

Qualifications

• Experience in managing an NHS administrative department.
• Knowledge of the National Diabetic Eye Screening Programme.
• Experience in managing patient administrative systems.

Responsibilities

• Oversee service administration to ensure compliance with standards.
• Monitor performance of administrative and failsafe teams.
• Supervise training and development of staff.

Skills

Management of administration department

High level of administrative organizational experience

Ability to analyze data and generate reports

Experience managing staff and delegating workloads

Excellent interpersonal communication skills

Education

Degree-level qualification or equivalent

GCSE level grades A-C in Maths and English Language

Administration Certificate in Diabetic Eye Screening or working towards

Tools

Excel

Lorenzo electronic patient record system

Medisoft electronic patient record system

Job description

Go back Hull University Teaching Hospitals NHS Trust

Administration and Failsafe Manager

The closing date is 22 August 2025

1 Full time (37.5 hours per week) post to work within the Humber Diabetic Eye Screening Programme office at Hull Royal Infirmary.An exciting opportunity has arisen for an enthusiastic, flexible and motivated person to join the Humber Diabetic Eye Screening Programme as an Administration & Failsafe Manager. The successful applicant will work with the Diabetic Eye Screening team supervising a team of administrative and failsafe staff undertaking appraisals, supervision, training and development of staff.

The Administration and Failsafe Manager will be accountable for the delivery of the service specification and provide senior and expert knowledge to manage the administrative and failsafe processes attached to patient pathways within the Humber Diabetic Eye Screening Programme.

Main duties of the job

Overseeing service administration and failsafe to ensure compliance with national guidance, quality assurance standards and the local operating procedures. To assist the failsafe and administration team in the operational running of the service. Attention to detail is vital and the ability to follow strict information governance procedures.

Monitor the performance of the administration and failsafe teams, supporting the development of team members against agreed objectives.

The Administration and Failsafe Manager is accountable for the management and welfare of the administration and failsafe team and for integrating the service administration and failsafe into a single resilient function to the highest quality.The post holder would be required to work towards and complete an Administration Qualification in Diabetic Eye Screening within 6 months of appointment to post.The Trust is undergoing service transformations and review, therefore there may be a requirement in future for weekend work. Applicants must be able to demonstrate excellent interpersonal, communication and team working skills, together with an ability to prioritise workload and work flexibly under pressure to achieve deadlines.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

The successful applicant needs be able to confidently and competently work under pressure dealing with a large workload in a busy office. An excellent telephone manner is required as the post holder is the point of contact for patients. The role also requires occasional face to face contact with patients.

Person Specification

Education and Qualifications

• Degree-level qualification or equivalent managerial qualification or experience
• GCSE level grades A-C in Maths and English Language or equivalent
• Administration Certificate in Diabetic Eye Screening or working towards

Knowledge, Training and Experience

• Experience of managing the administration department in an NHS organisation
• Knowledge of the National Diabetic Eye Screening Programme service objectives and quality assurance standards
• High level of administrative organisational experience, including the setting up and maintenance of processes and systems, preferably within a screening programme
• Experience of managing patient administrative systems, and developing and implementing new processes
• Experience of managing staff, including organising and delegating workloads, recruiting, training
• Ability to analyse data and generate reports (e.g. use of excel spreadsheets)
• Previous experience of working within a Diabetic Eye Screening Programme
• Experience using Lorenzo and Medisoft electronic patient record system
• Knowledge of diabetic retinopathy screening pathway

Special Attributes and Other

• Ability to work flexibly to meet the needs of the service
• Evidence of continued professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Hull University Teaching Hospitals NHS Trust