Administration and Call Handler Clerk

University Hospitals of North Midlands NHS Trust; England; On-site; GBP 22,000 - 24,000; Full time

Job summary

A leading hospital in the UK is seeking a Band 2 Administration and Call Handler Clerk to join the Clinic Administration and Appointments Call Centre team. This role focuses on ensuring outpatient clinics are optimally utilized and managing patient appointments according to NHS targets. The ideal candidate will possess strong communication skills, clerical experience, and the ability to work efficiently in a busy environment. Opportunities for professional development will be provided.

Benefits

Development packages for staff

Commitment to diversity and inclusion

Qualifications

• Experience in clerical work and handling patient inquiries.
• Ability to communicate effectively with diverse individuals.
• Capacity for managing appointment-related tasks efficiently.

Responsibilities

• Undertake clerical duties and manage appointment queries.
• Communicate effectively with patients and healthcare professionals.
• Ensure full utilization of available appointment capacity.

Skills

Effective communication

Clerical duties

Organizational skills

Job description

Job Title: Band 2 Administration and Call Handler Clerk

Location: Royal Stoke site, University Hospital of North Midlands NHS Trust

Important Sponsorship Notice: University Hospitals of North Midlands is currently unable to provide sponsorship for Band 2 and Band 3 roles, in accordance with UKVI guidelines and legislation. If you hold a graduate visa, you are welcome to apply; however, sponsorship cannot be offered at the end of your visa. You must have at least six months remaining until your visa expires at the start of employment.

Note: Previous applicants need not apply.

An exciting development opportunity has arisen for a Band 2 Administration and Call Handler Clerk. The successful candidate will work closely with the Clinic Administration team and Appointments Call Centre team to ensure outpatient clinics are fully utilized and patients are allocated appointments within NHS national targets.

Key Responsibilities:

1. Undertake clerical duties, including providing and receiving routine information tactfully and persuasively.
2. Communicate effectively with patients, reception staff, and external/internal bodies regarding appointments and queries.
3. Handle enquiries with potential barriers to understanding.
4. Manage appointment queries, conveying factual information to patients, relatives (with consent), and healthcare professionals.
5. Handle general internal and external calls, including patient and relative enquiries.
6. Develop knowledge of outpatient specialties to enhance patient experience and facilitate effective communication.
7. Coordinate with system administrators to update on slot issues and patient queries.
8. Ensure full utilization of available capacity.
9. Follow instructions from the Clinic administrator to deliver efficient booking services.
10. Organize and adjust workload and clinic appointments as needed.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country, serving around three million people across two sites: Royal Stoke in Stoke-on-Trent and County Hospital in Stafford. We are proud to be a specialist trauma center for the North Midlands and North Wales.

We value every employee's contribution and offer various development packages to help staff reach their potential. We are committed to diversity, inclusion, and equal opportunities, fostering a culture where all staff feel valued and respected.

We believe that investing in our staff directly impacts the quality of care we provide. Our employees are as vital as our patients and community.

For further details or informal visits, please contact:

• Name: Courtney Simpson
• Job Title: Team Leader
• Email: [e-mail]
• Telephone: [phone]