Admin Team Leader / Support Officer Band 4

Airedale NHS Foundation Trust; York and North Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

Airedale NHS Foundation Trust is seeking an Administrative Support specialist for the Elective Admissions team. This role involves comprehensive administrative support, managing workloads, and contributing to the effective operation of the department. The successful candidate will have a strong background in office administration and people management, alongside essential qualifications in business administration.

Benefits

Cycle to Work

Childcare Vouchers with Salary Sacrifice

Onsite Nursery

Buying and Selling Annual Leave

Employee Assistance Programme

Extensive Reward Scheme

Qualifications

• Experience of managing workloads and staff supervision.
• Effective working knowledge of Inpatient/Day case Booking.
• Experience in setting up and maintaining administrative systems.

Responsibilities

• Support project development and manage complex waiting lists.
• Assist in supervising staff and cross-covering roles.
• Deputise for the Elective Admissions Manager when necessary.

Skills

Excellent written and verbal communication skills

Organizational skills

People management

Education

Grade C in GCSE (or equivalent) Maths & English

NVQ Level 3 in Business Administration or equivalent

Tools

Microsoft Office packages

Job description

Job Overview

To provide a hybrid, comprehensive, confidential administrative, clerical and business support to the Speciality Administration manager who covers Theatre/Anaesthetic/Pre-op and Elective day case ward and the Elective Admissions Manager. The post holder is required to communicate and liaise with directorates, divisions and stakeholders and produce work to deadlines. This is a key role supporting the effective running of the Elective admissions team and Speciality areas and support the streamlining of the surgical pathway which contributes to the co-ordination and delegation of work whilst ensuring consistency with the agreed work plan. This may include monitoring and reviewing administration staff within the team and providing advice, support and cover when necessary

This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.

If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.

Main duties of the job

Support project development and identifying resources required, ensuring all materials and resources are current and appropriate

Support and supervise the maintenance of waiting lists and speciality areas, cross covering the Band 4 when on leave, supporting the Band 5 Speciality Administration manager and the Band 6 Elective admissions manager in achieving the national targets and guidelines.

Working for our organisation

We are delighted to offer a wide range of benefits to employees including:

• Cycle to Work
• Travel Scheme
• Childcare Vouchers with Salary Sacrifice
• Onsite Nursery
• Buying and Selling Annual Leave
• Car Leasing
• Employee Assistance Programme
• Employee Health and Wellbeing
• Extensive Reward Scheme
• Counselling Service
• Financial packages including Vivup and Wagestream
• Staff Networks, Enable, Rainbow, Gender, Race Equality Ecoaware & Admin Network.
  
  

Our Values

We understand that it’s down to the hard work, effort and dedication of our staff that makes a difference for our patients. Our people really do make our Airedale experience – we take pride in fostering a friendly, effective and caring work environment. Our values are part of our DNA, which are:

• Committed to Quality of Care
• Compassion
• Working together for patients
• Improving Lives
• Everyone Counts
• Respect and Dignity
  
  

Got questions before you apply, please contact the recruiting manager to find out more.

Detailed Job Description And Main Responsibilities

Planning and Organisational Skills

Working Relationships

Allocating Admission Dates

Arranging for patients to come in for surgery / procedures

Contribute to the effective and efficient running of the department by:

• Assisting administrative colleagues as and when possible.
• Performing tasks specific to the area
• Working on own initiative and planning and prioritising own workload.
  
  

Undertake any other duties as directed by the Elective Admissions Manager or Speciality Manager.

Cross cover the Elective Admissions Supervisor in their absence

Deputise for the Elective Admissions Manager when necessary

Please See Attached Job Description For Further Details

Person specification

Qualifications

Essential criteria

• Achieved Grade C in GCSE (or equivalent) Maths & English
• OCR 2 word / text processing or equivalent experience
• NVQ Level 3 in Business Administration or Equivalent
  
  

Desirable criteria

• ECDL
• NVQ level 4 in Business Administration or equivalent
• OCR 3 word / text processing or equivalent
  
  

Experience

Essential criteria

• Experience of staff supervision & managing workloads
• Effective working knowledge of Inpatient / Daycase Booking
• Providing administrative support
• Experience of general office duties / office environment
• Experience of organising complex demands & workloads
• Experience of setting up & maintaining administrative systems & processes
• Dealing with the general public
  
  

Desirable criteria

• NHS / Health care background
• Use of health systems (SystmOne)
• Dealing with awkward customers
• 2 Years experience in Elective booking
  
  

Skills

Essential criteria

• Excellent written, verbal & interpersonal communication skills
• Competent in Microsoft Office software packages e.g Word , Excel , Internet and Email or equivalent administration programs
• Ability to manage own workload autonomously and proactively
• People management inc. Holding challenging / difficult conversations
• Excellent organisational skills
• People Management
• Holding challenging / difficult conversations
  
  

Knowledge

Essential Criteria

• NHS organisations & working practices
• Basic understanding of Caldicott & Data Protection principles and Confidentiality
• Awareness of national waiting list targets/ initiatives and Trust policies on waiting list management
• Working knowledge of human resources policies / procedures & staff supervision