Admin Team Leader

Icon UK Limited; Greater London; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Annual leave: 25 days + bank holidays

Pension plan

Life assurance

Employee wellbeing programme

Ignite rewards platform

Job summary

Icon UK Limited is seeking an experienced administrator to step into a Team Leader role within a busy healthcare environment. You will lead and support an administrative team, driving efficiency, accuracy and exceptional service for patients, consultants and stakeholders.

The ideal candidate will have strong administrative experience, proven team leadership or supervisory capability, and excellent organisational, communication and IT skills.

Qualifications

• Strong administrative experience in a busy environment.
• Proven supervisory or team-leadership capability.
• Excellent organisational, communication and IT skills.

Responsibilities

• Lead, manage and develop the administrative team, including performance management, rota planning, and training.
• Oversee daily administrative operations, ensuring accuracy, efficiency and delivery against KPIs and service standards.
• Monitor performance data, produce reports and drive continuous process improvements.
• Maintain compliance with policies, data protection, and quality standards, while fostering strong relationships with patients, consultants and stakeholders.

Skills

Administrative experience

Team leadership

Organisational skills

Communication skills

IT skills

Tools

IT systems

Job description

This is an exciting opportunity for an experienced and proactive administrator to step into a Team Leader role, overseeing the delivery of high-quality administrative services within a busy healthcare environment. You will lead and support a team to ensure smooth day-to-day operations, driving efficiency, accuracy and exceptional service for patients, consultants and stakeholders. We are looking for a candidate with strong administrative experience, proven team leadership or supervisory capability, and excellent organisational, communication and IT skills.

The ideal candidate will be confidence managing performance, analysing data and improving processes, with a customer-focused mindset and the ability to work in a fast-paced setting. Experience in healthcare is advantageous, alongside a commitment to continuous improvement, high standards, and delivering a positive patient experience.

Key responsibilities include:

• Lead, manage and support the administrative team, including performance management, rota-planning and training and development
• Oversee daily administrative operations, ensuring accuracy, efficiency, and delivery against KPIs and service standards
• Monitor performance data, produce reports and drive continuous improvement in processes in service delivery
• Ensure compliance with policies, data protection, and quality standards, while maintaining excellent relationships with patients, consultants and stakeholders.

A full copy of the Job Description and Person Specification can be found here.

Company Introduction

Icon is a leading integrated healthcare provider with global reach across Australia, New Zealand, ASEAN, the United Kingdom and Germany.

The Group is built on a strong but simple mission – to deliver the best care possible, to as many people as possible, as close to home as possible.

We bring together all aspects of comprehensive cancer care, including medical oncology, radiation oncology, haematology, pharmacy, chemotherapy and sterile compounding, research and theranostics to deliver a true end-to-end seamless service for cancer patients internationally.

Icon Group was established in 2015 and the businesses that form Icon have been pillars of the Australian and ASEAN healthcare community for decades. In 2024, Icon expanded into the UK by bringing Pharmaxo Group into the Icon family, alongside a strategic partnership with Nuffield Health and it's first cancer centre in Wimbledon, Icon Cancer Centre London. In 2025, we announced our strategic partnership with Evidia in Germany.

With our operations expanding across the globe, this role offers a valuable opportunity to join the team and make an impact.

At the heart of Icon, there is a clear set of values that guide how work, make decision and support one another every day. We are committed to creating an inclusive, respectful and collaborative environment where everyone can thrive and contribute their best. When you join our team, you'll be a part of a culture that not only talks about its values, but brings them to life in a meaningful way.

Annual Leave: We offer 25 days + bank holidays (increasing to 27 days after 3 years' service)

Salary Sacrifice Pension: We offer an auto-enrolment pension from day 1 with a standard contribution of 5% employee, and 4% employer. You can also opt to enhance your contribution to 6%, to which the employer will also contribute 6%.

Life Assurance: We offer a life assurance scheme equivalent to 3 x your annual salary.

Wellbeing: The wellbeing of our people is extremely important to us, and we therefore offer an enhanced Employee Assistance Programme which offers holistic wellbeing support from fully accredited counsellors and psychotherapists, in the form of on-demand advice and counselling for our people and their immediate family. This service covers mental health concerns, financial worries and physical health anxieties.

Reward & Recognition: All staff have access to our 'Ignite' benefits platform where you will have instant access to savings, cashback and reloadable vouchers for hundreds of leading retailers and brands.

Experience in customer-facing environment and experience in supervising or leading a team. Experience in healthcase is advantageous