Admin Team Lead, Patient Pathways

University Hospital Southampton NHS FT; Southampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

University Hospital Southampton NHS Foundation Trust is seeking an Admin Team Leader to join the TRC team. This is a job share with the current Team Lead, requiring 1–2 years of supervisory experience in NHS or equivalent settings.

You will coordinate administrative processes along the patient pathway, lead staff, and uphold high standards of customer service while supporting service targets in a busy hospital environment.

Qualifications

• Diploma level qualification or equivalent experience including non-routine admin tasks.
• RSA 2-word processing/typing or equivalent experience.
• Proficient in Microsoft Word; good knowledge of Excel.
• At least 1 year supervisory/management experience.
• Knowledge of medical terminology.
• Experience as a medical/patient services secretary or related admin role.
• Knowledge of hospital systems is advantageous.
• Excellent telephone and communication skills.
• Able to learn and assimilate information quickly.
• Ability to work to deadlines and multi-task.

Responsibilities

• Build strong relationships with Patient Services Centre, Pathway Co-ordinators, Medical Secretaries and Ward Clerks; maintain excellent communication and customer service.
• Act as subject matter expert for areas and patient pathways; oversee Trust-approved systems.
• Coordinate and implement administrative processes along the patient pathway to ensure timely, efficient service delivery.
• Set expectations for customer service levels and ensure staff adhere to them.
• Highlight delays or bottlenecks in admin/booking processes affecting patient journeys or clinical services.
• Ensure patient administration aligns with Trust policies and SOPs.

Skills

Diploma level qualification

RSA 2-word processing/typing

Microsoft Word

Excel

Supervisory/Management experience

Medical terminology

Medical/patient services secretary

Hospital systems knowledge

Telephone/communication skills

Fast learner

Ability to work to deadlines

Flexibility

Education

NVQ Level 4 or equivalent

GCSE English and Maths

Tools

ESR

Healthroster

Job description

University Hospital Southampton NHS Foundation Trust is seeking an Admin Team Leader to join the TRC team. This is a job share with the current Team Lead, requiring 1–2 years of supervisory experience in NHS or equivalent settings.

You will coordinate administrative processes along the patient pathway, lead staff, and uphold high standards of customer service while supporting service targets in a busy hospital environment.