Admin Support Specialist

Haybrook; Leeds, Sheffield, West Yorkshire; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a leading independent estate agent in the UK, where you will be part of a passionate team dedicated to delivering exceptional customer service. In this role, you will be the first point of contact for clients, ensuring a high standard of service and timely delivery of products. You will actively contribute to a high-performance culture, collaborating with various teams to drive success. This position offers a competitive salary, a supportive environment for your growth, and the opportunity to make a real impact in the property industry. If you have strong communication skills and a commitment to excellence, this role is perfect for you.

Qualifications

• Strong communication skills to liaise with clients and deliver services.
• Ability to manage workload effectively and meet client-specific standards.

Responsibilities

• Liaise with clients and ensure timely completion of services and products.
• Achieve targets for production and completion of summary packs.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Education

Legal entitlement to work in the UK

Tools

SAMS Platform

Job description

Spicerhaart beliefs:

When you join Spicerhaart, you become a valued part of the Spicerhaart family, the largest independent estate agent in the UK. We are passionate about developing our people and fostering a culture of continuous improvement to help staff reach their full potential. We operate in a high-performance culture that prides itself on delivering excellent customer service. Our reputation depends on the quality of service we provide to both internal and external customers.

What is on offer to you?

Basic Salary: £24,000 per year

Complete on-target earnings of: £25,000 per year

Main purpose of the role:

To liaise with clients and deliver a range of services and products to a high standard. To be the initial point of contact for new instructions from clients. To ensure services and products are completed in a timely and efficient manner.

Activities / Main Duties:

• Achieve targets for the production and completion of summary packs and other client-requested services.
• Deal confidently with clients and customers when arranging estate agent and property professional visits.
• Contribute actively to your team to drive success, maintaining high service standards and performance.
• Provide reports and recommendations with supporting evidence to meet objectives.
• Communicate solutions to problems promptly and professionally.
• Respond to emails and written communications within required timeframes, ensuring clarity and grammatical correctness.
• Maintain accurate information in IT systems, store documents correctly, and record communications clearly for audit purposes.
• Meet client-specific service standards and levels consistently.
• Liaise with external parties and suppliers for third-party services like RICS valuations and reports.
• Collaborate closely with the Part Exchange & Group Clients’ sales team to ensure smooth communication regarding workload and challenges.
• Manage your workload effectively, using our bespoke platform SAMS, and complete required actions.
• Communicate professionally with all parties to uphold the company's positive image.
• Attend training sessions and meetings, applying outcomes and actions without delay.
• Review company policies regularly and complete required tests within set timeframes.
• Participate in ad-hoc projects as needed.
• Prioritize tasks, follow up with agents and stakeholders to ensure timely completion of reports and paperwork.
• Support other areas of the division when needed.
• Conduct research into property values, review agent reports critically, and add recommendations to maintain high standards.

The finer details

To proceed in our recruitment process, you will need:

• Legal entitlement to live and work in the UK (per the Immigration, Asylum and Nationality Act 2006)
• Evidence of your right to work in the UK, such as:
• Passport or Birth Certificate

We also require:

• Proof of Address
• National Insurance number

Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many estate agency roles to those leaving the forces. If you're seeking an exciting career where your communication skills are valued, consider property sales and lettings. More info at this link.

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