Admin Support/Receptionist - ENT/Oral Surgery | East Suffolk and North Essex NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A large NHS organization is seeking a dynamic admin support worker for their busy reception. You will provide crucial administrative support, ensuring smooth patient interactions and managing clinical documents. Strong organizational and communication skills are essential. Ideal candidates will have prior experience in customer-facing roles, preferably in the NHS, and a passion for patient care. This role offers a variety of training and development opportunities, along with generous employee benefits.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Health and Wellbeing programme

Qualifications

• Experience in a customer-facing environment, preferably within the NHS.
• Ability to liaise with various internal and external areas.
• Passion for patient care and customer service.

Responsibilities

• Assist the ENT secretarial team with administrative duties.
• Provide effective service to patients visiting the clinic.
• Monitor the shared ENT inbox and manage emails.

Skills

Organisational skills

Communication skills

Customer service

Tools

Big Hand

Evolve

Careflow

Intouch

Job description

We are currently recruiting for a dynamic and flexible admin support worker who will work on the reception and can assist with typing where required. The role is based at Colchester Hospital and you will be working within a very demanding but rewarding environment and will need to be flexible.

Providing the best service to our patients is vital and you will therefore need to be passionate about patient care and customer service. The role will consist of assisting the ENT secretarial team by monitoring the shared ENT inbox and diverting emails to the correct person within the department, checking patients into their appointments and ensuring the appointments are outcomed correctly, carrying out pre-operative telephone calls to patients 3 days ahead of surgery, along with other tasks you will need to complete on a daily basis.

You will have previous experience working in a customer facing environment preferably within the NHS and will possess good organisational and communication skills in order to liaise with various areas internally and external to the Trust.

If you are committed to providing high quality patient care, and enjoy working in a fast-paced, ever-changing environment, please contact us to talk about opportunities and come for a visit.
• To support the team, including clinical with administrative duties.
• To provide a friendly and effective service to patients who visit the clinic.
• To ensure a high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• To reconcile clinic outcome forms in the agreed timeframe.
• To utilise the required technology / hospital systems including Big Hand / Evolve / Careflow / Intouch and any other new technology or system(s) that are introduced and support other team members to do so to deliver an efficient administrative service.
• To undertake responsibility for the generic email system ensuring that these are dealt with in a timely manner.
• To audio type clinic letters where required.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

For full details of the responsibilities and duties of this role please see the attached job description.


This advert closes on Sunday 3 Aug 2025