Admin Support COPD Respiratory Nurse Team | Walsall Healthcare NHS Trust

www.findapprenticeship.service.gov.uk - Jobboard; Walsall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Walsall is seeking an administrative support professional to assist the Respiratory Nurse Team. This role involves organizing appointments, managing communications, and ensuring the confidentiality of patient information. Ideal candidates will have experience in healthcare administration and be proficient in computer applications. Competitive salary and the opportunity to support a vital healthcare service are offered.

Qualifications

• Experience in administrative support, especially in healthcare.
• Ability to maintain confidentiality and uphold trust values.
• Proficient in handling office tasks and managing communications.

Responsibilities

• Provide administrative support to the Respiratory Nurse Team.
• Maintain patient confidentiality and deal with inquiries efficiently.
• Arrange outpatient appointments and manage phone queries.

Skills

Office support

Communication skills

Data management

Tools

Computer applications

Databases

Job description

The Post holder will work in respiratory nurse role as part of a team. To provide effective, efficient and comprehensive administrative support admin support to the Respiratory Nurse Service.

Acts in a manner that upholds the values of the Trust and that of the profession ensuring that service

delivered contributes to supporting the principles of clinical governance. The post holder will be

expected to work as part of a team

The post holder will provide administrative support to the Respiratory Nurse Team- COPD, within the division of medicine and Long Term Conditions in line with Trust Policies and Procedures:

To provide the efficient service of filing, retrieving of notes, general telephonist, word processing duties and any other admin support required by the team.

To ensure work is well presented and that standards are maintained

To provide excellent office support which is professional and supportive and responsive to the needs of the Division.

To maintain patient/trust confidentiality at all times and deal withday-to-daytasks and enquiries from colleagues in a courteous, efficient and timely manner.

To work closely with Respiratory Nurses, working as part of a multi-disciplinary team.



Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.

A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.

Use of computers, computer applications and all relevant databases as necessary and appropriate for the job.

Compile and maintain datasets and/or other detailed information that is then handed off for analysis.

Input of NRAP audits onto computer database for patients

Access emails throughout day for respiratory nurses and pass onto respiratory nurse team to act on.

Arranging outpatients appointments for patients

Contribute to an efficient running of all services related to the job.

Answer telephone queries

Forward requests for investigations to relevant departments

Filing of patients notes

Obtaining nurse notes for outpatient clinics

Photocopying, scanning and Printing as per role

Handling of post

Undertake any other ad-hoc duties as requested within the grade of the post

Prioritise workload in appropriate order to ensure work is completed within agreed timescale


This advert closes on Friday 15 Aug 2025