Admin Support Clerk / Typist

Lancashire Teaching Hospitals NHS Foundation Trust; Preston; On-site; GBP 21,000 - 28,000; Full time

Job summary

Lancashire Teaching Hospitals NHS Foundation Trust is seeking an experienced administrator to support the Pain Management Department with audio typing and referrals processing. You will work in a busy environment, handling confidential information and liaising with clinicians and patients.

The role focuses on inputting clinic letters, managing referrals, and providing general admin support, utilising Word and Excel, and ensuring smooth communications within the team.

Qualifications

• Good general education to GCSE or equivalent.
• Demonstrable working knowledge of Microsoft packages including Word and Excel.
• ECDL or equivalent
• Knowledge of medical terminology

Responsibilities

• Audio typing of clinic letters on t-pro
• Processing of patient referral letters
• Supporting referral triage processes
• General Admin support
• Maintaining good working relationships across the team.

Skills

Audio typing

Microsoft Word

Excel

IT literate

Communication

Confidentiality

Medical terminology

Telephone skills

Team working

Education

GCSE or equivalent

ECDL or equivalent

Knowledge of medical terminology

Tools

Microsoft Office

Job description

We hope to be welcoming you to the Lancashire Teaching Hospitals team soon; we've shown you exactly why we're 'a great place to work', now it's time to see for yourself! Have a look at our current vacancies down below and make the first step to starting a fantastic new career. Need help with your NHS application? We've got you covered! Our brand-new step-by-step NHS Application Help Video will guide you through the process, making it easier, faster, and stress-free to apply. Additionally, you can check out our helpful Application Guide as well!

You can also look at our recruitment flipbook , an interactive brochure showcasing various entry-level roles. It includes a fun quiz to help you find the right role and links to more information about our hospitals and our fantastic staff.

Corporate Services Roles

For roles in our corporate services departments including – Digital Services (I.T), Recruitment, Employment Services, Temporary Staffing, Rostering, Procurement and Finance, these departments are now part of OneLSC and can be found on the ELHT website: https://elht.nhs.uk/working-us/our-vacancies

You will be responsible for providing administrative support and daily audio typing to ensure the smooth running of the administration services within Pain Management Department.

You will ensure that all Outpatient Clinic letters are processed using T-Pro Digital Dictation and clinical IT systems, and distributed in line with Trust procedures. Previous audio typing experience is essential. Full IT systems training and medical terminology support will be provided.

You will be a self-motivated individual with proven administration skills. You will be calm under pressure as this is a busy environment. You will be communicating with other healthcare professionals via email and telephone.

You will demonstrate effective team working with colleagues to ensure all work is completed daily.

Main duties of the job

A high degree of confidentiality is a must and knowledge of medical terminology is desirable as well as being able to confidently use Microsoft packages including Word and Excel.

You will be required to assist when needed by answering phone queries and meeting and greeting a variety of patients that come to our department.

Your main duties will include:

Inputting of referrals from email and post through departmental and trust wide processes. Organise incoming and outgoing email/post, referring enquiries to appropriate person if necessary.

When required, audio type/copy type letters, reports, or other clinical correspondence.

Ensure that all correspondence is checked and signed by the appropriate consultant (manual or digital).

Promptly file correspondence and investigation results.

Email clinical correspondence to originating referrer when required.

Prioritise own workload appropriately, referring any service concerns to the Service Support Manager in a timely manner.

Maintain good relationships with all members of staff, always ensuring a high degree of confidentiality and integrity.

Communicate with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Answer internal and external telephone queries from staff, patients, and others.

Assist admin team with general admin duties as/when required.

Working for our organisation

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied learning opportunities, acquire new skills and meet new people. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotatl and something to be proud of.

Detailed job description and main responsibilities

Audio typing of clinic letters on t-pro

Processing of patient referral letters

Supporting referral triage processes

General Admin support

Maintaining good working relationships across the team.

Please see JD for further details

Qualifications & Education

• Good general education to GCSE or equivalent
• Demonstrable working knowledge of Microsoft packages including Word and Excel.
• ECDL or equivalent
• Knowledge of medical terminology

Knowledge & Experience

• Previous experience of working with the public
• Experience of working in a busy environment and ability to change priorities to meet deadlines
• Aware of the concept and application of confidentiality
• Previous experience of working in a healthcare or related setting
• Experience of office work which includes telephone skills
• Experience of audio typing using electronic dictation/transcription
• IT literate

We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here

To support you in your application process we’ve created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we’ve also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.

We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.

We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.

Supporting Information

The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you’ve navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.

Working Smarter pledge

We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.

Secondments

If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [e-mail]

Please note a young person must be in part-time education or training until they’re 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.

Disclosure and Barring Service checks

If the role you’ve applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here .

In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

NO UNSOLICITED ADVERTISING COMPANY APPROACHES

Employer certification / accreditation badges

On this page we list our current jobs and vacancies.