Admin Support Assistant - FTC

Henkel AG & Co. KGaA; Hemel Hempstead; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading multinational company in Hemel Hempstead seeks an Admin Support Assistant for a 12-month fixed-term contract. The successful candidate will process customer claims, manage communication across departments, and support administrative tasks to enhance business operations. Strong organizational and communication skills are essential for this role.

Qualifications

• Experience in handling customer claims and administrative support.
• Strong communication skills for effective stakeholder management.
• Ability to propose and implement process improvements.

Responsibilities

• Process customer claims efficiently from validation to payment.
• Communicate status updates on requests to colleagues.
• Support departmental administration tasks.

Job description

About this Position

Join us as an Admin Support Assistant and get the opportunity to become a game changer for our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organizational success. This is how you can dare to make an impact:

What you'll do

• The role is a 12-month fixed-term contract (FTC).
• Process customer claims based on agreed commercial terms from validation to customer payment in a timely manner.
• Track request statuses and communicate updates to relevant colleagues regarding the status and timelines.
• Process ambassadorial invoices and collaborate with Education and Marketing to track and manage resolution times.
• Support department and business administration tasks.
• Provide coverage for other members of the Business Intelligence team when required.
• Manage process timelines with key stakeholders across departments.
• Support all departmental processes.
• Propose and implement business process improvements.