Admin Support

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading facilities services provider based in Northampton is seeking an Admin Support Officer for their Scheduling Helpdesk. This role involves managing shift bookings, liaising with stakeholders, and ensuring accurate data management using internal tools. The ideal candidate will possess strong organizational and communication skills, thrive in a team-oriented environment, and enjoy a consistent daytime work schedule.

Benefits

Virtual GP services

Early access to earnings

Customisable benefits via Choices platform

High street discounts through MiDeals

Cycle-to-work scheme

Enhanced pension contributions

Recognition programs with cash prizes

Responsibilities

• Manage shift bookings and process updates from field teams.
• Act as a key contact for managers and field staff.
• Log, update, and audit shift data for accuracy.
• Follow operational procedures while adapting to requirements.
• Provide reliable support to keep the helpdesk running smoothly.

Skills

Organised and detail-focused

Comfortable with technology

Strong communicator

Team-oriented

Reliable and consistent

Tools

Outlook

Excel

Bespoke scheduling platforms

Job description

Better places, thriving communities.

Join Our Team as Admin Support – Scheduling Helpdesk (Permanent Role, Monday to Friday Day Shifts)

Are you highly organised, calm under pressure, and looking for a consistent administrative role that helps keep essential operations running smoothly? We're looking for a dedicated Admin Support Officer to join our Scheduling Helpdesk at the National Operations Centre in Northampton, working Monday to Friday during daytime hours.

What You'll Do

Support Scheduling Operations:

You'll play a vital role in the day-to-day running of our Scheduling Helpdesk—managing shift bookings, processing updates from field teams, and ensuring every schedule is accurate and up to date.

Liaise With Stakeholders

You'll act as a key contact for managers, team leaders, and field staff—providing timely updates, confirming cover arrangements, and helping to resolve booking queries efficiently.

Maintain System Accuracy

Using our internal scheduling tools, you'll log, update, and audit shift data, ensuring accuracy and compliance at every step.

Follow Structured Processes

You'll follow clear operational procedures while adapting to contract-specific requirements, always delivering a professional and consistent service.

Provide Reliable Support

Your punctuality, attention to detail, and proactive approach will help keep the helpdesk running smoothly throughout each working day.

What We're Looking For

• Organised and Detail-Focused: You're methodical in your approach and can juggle multiple admin tasks without losing focus.
• Comfortable with Technology: You pick up systems quickly and are confident using tools like Outlook, Excel, and bespoke scheduling platforms.
• Strong Communicator: You're able to provide clear and professional responses, whether by phone or email.
• Team-Oriented: You enjoy being part of a supportive team and contributing to a positive, collaborative work environment.
• Reliable and Consistent: You take pride in showing up, staying focused, and getting the job done to a high standard every day.
  
  

Why Join Us?

• Monday to Friday Shifts: Enjoy a consistent daytime work schedule that supports work-life balance.
• Full Training Provided: You'll receive comprehensive training to help you succeed in your role and feel confident with our systems and processes.
• Friendly Team Culture: You'll be part of a professional and supportive helpdesk team that values clear communication, teamwork, and a shared commitment to excellence.
  
  

Comprehensive Benefits Include

• Virtual GP services for you and your household
• Early access to earnings and financial wellbeing tools via Salary Finance
• Customisable benefits via our Choices platform – including dental plans, discounted tech, holiday purchase options and more
• Access to MiDeals for discounts on high street retailers, gyms, travel, and entertainment
• Cycle-to-work scheme, enhanced pension contributions, and life cover
• Mitie Matching Share Plan and Save-as-you-earn scheme
• Recognition through the Mitie Stars rewards programme – monthly and annual prizes up to £10,000
  
  

Mitie is the UK's leading facilities and professional services company, with over 76,000 employees supporting essential services in hospitals, schools, government, and corporate sectors since 1987.

Join our Scheduling Helpdesk and be part of the engine that keeps operations running smoothly. Apply today.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

• Apply Now
  
  

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