Admin Service Manager

NHS; Huddersfield; On-site; GBP 38,000 - 47,000; Full time

Job summary

A regional healthcare provider is seeking an Admin Service Manager to lead administrative operations. The role demands NHS experience, management skills, and a focus on improving patient pathways. Responsibilities include monitoring service efficiency and ensuring high-quality patient care. Offering a competitive salary of £38,682 to £46,580 per annum, this position promises an exciting opportunity for personal and professional growth.

Qualifications

• Relevant experience in the NHS is essential.
• Knowledge of NHS targets and performance management.
• Experience of service development and redesign.

Responsibilities

• Lead and coordinate the day-to-day administrative operations of the service.
• Support the delivery of key performance, quality, and financial targets.
• Implement and manage monitoring and administrative systems.

Skills

NHS experience

Management skills

Waiting list management

Data analysis

Education

Degree Level or equivalent

Recognized management qualification

Tools

e-Referral System (eRS)

Job description

Go back Calderdale and Huddersfield NHS Foundation Trust

Admin Service Manager

The closing date is 16 October 2025

The General Surgery directorate is appointing into their admin service manager post. This is a rare and exciting opportunity to apply to this subtantive position.

This pivotal role combines people management with the chance to work in a dynamic and fast-paced speciality. You'll be part of a multi- disalinary team, helping to ensure that adminstrative processed run smoothly and effectively to support high-quality patient care.

As Admin Manager, you will:

• Lead and coordinate the day-to-day administrative operations of the service.
• Support the delivery of key performance, quality, and financial targets.
• Contribute to service development in line with directorate plans.
• Play a vital role in improving patient pathways through efficient administrative systems.

This is a fantastic opportunity for someone looking to develop their leadership skills and make a meaningful impact within a supportive and forward-thinking team.

Main duties of the job

Key elements of the role include;

• Provide a full and comprehensive administration service for the General Surgery directorate , including line management.
• Provide administrative support to projects taking place within the services.
• Review and optimise the admin structure and processes in the department to support key performance measures and comply with National and Trust targets.
• Ensure all staff are working towards the delivery of high quality care to patients.
• Ensure all staff are working to deadlines that contribute to national standards and patient experience measures for the service.

To continually improve and monitor processes and procedures of teams to ensure they are delivering an effective service and the teams remain competent and motivated.

To support the Operational Managers in delivering targets relating to elective recovery.

To build and maintain positive working relationships with colleagues across the trust ensuring agreed quality metrics are achieved consistently.

About us

CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.

Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.

Job responsibilities

To support the Divisional Senior Management Team in the development and implementation of an efficient waiting list service for the Trust.

The admin service manager responsibilities will range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.

This is a key post established to implement and manage monitoring and administrative systems to achieve National and Local waiting time targets.

The Manager will be responsible for implementing and managing rotas, admin teams and patients waiting lists. They will oversee all administrative and clerical process to enable a high quality and effective patient focused service to be delivered.

The Manager will provide senior support and expert knowledge to the team of waiting list co-ordinators and associated roles within the admin team.

The Manager will provide senior support and expert knowledge of the RTT, data quality and robust rota coordination.

To work alongside Theatre Scheduling Manager to support daily running of theatre lists and aid any escalations.

To work with external stakeholders when required for managing waiting lists.

Person Specification

QUALIFICATIONS / TRAINING

• Degree Level or equivalent level of experience
• Recognised management qualification

KNOWLEDGE, EXPERIENCE & EXPERTISE

• Relevant experience in the NHS
• Knowledge of NHS targets
• Experience of waiting list management
• Experience of NHS performance management
• Experience of staff and budgetary management
• Knowledge of the e-Referral System (eRS)
• Understanding of 18 weeks referral to treatment targets
• Able to analyse the nature of complex problems, using a variety of sources and formats, and can describe the desired solution and options for achieving this
• Anticipates problems and takes preventative action or have contingency measures available
• Evidence of delivering targets
• Evidence of successful involvement in production of clear business cases
• Experience of service development and re-design
• Evidence of successful operational leadership and effective involvement in change management
• Awareness and understanding of national policy concerning patient pathways

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

• Has self-confidence and uses this to lead, involve and challenge others as appropriate.
• Displays a strong motivation and commitment to success.
• Treats all people equally and with respect
• Ensures personal, professional behaviour and integrity at all times.
• Promotes the building of effective teams and collaboration between teams.
• Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Calderdale and Huddersfield NHS Foundation Trust

£38,682 to £46,580 a yearper annum, pro rata