Admin/Sales Assistant

AWB Textiles; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A textile company in the UK is seeking a sales admin assistant to support order processing, handle customer queries, and perform clerical tasks. The ideal candidate should be proficient in Microsoft Office and possess strong communication skills. A full UK driving licence and proof of Right to Work in the UK are required. Join a small team dedicated to providing excellent service to customers.

Qualifications

• Proficient with Microsoft Office applications including Word, Excel, Teams, and Outlook.
• Experience handling customer inquiries and providing after-sales support.
• Full UK driving licence and proof of Right to Work in the UK.

Responsibilities

• Taking and processing telephone and email orders.
• Responding to customer queries and managing records.
• Generating and processing orders and invoices.

Skills

Excellent telephone manner

Excellent verbal communication

Customer service skills

Ability to work independently

Ability to handle confidential information

Tools

Microsoft Word

Microsoft Excel

Sage accounting software

Job description

Overview

We are seeking a sales admin assistant to be part of our small office team in taking and processing telephone and email orders. This will include making and taking telephone calls, responding to customer queries, generating and processing orders and invoices, taking payments, managing customer records, updating stock levels, and providing after-sales support.

Responsibilities will also include performing various clerical duties such as digital filing, scheduling, and preparing reports and correspondence.

Responsibilities

• Take and process telephone and email orders
• Make and receive telephone calls and respond to customer queries
• Generate and process orders and invoices
• Take payments and manage customer records
• Update stock levels and provide after-sales support
• Perform clerical duties such as digital filing, scheduling, and preparing reports and correspondence

Skills and Qualities

• Excellent telephone manner with ability to guide customers through the ordering process and provide clear, concise information
• Excellent verbal and written communication skills
• Strong customer service and listening skills
• Ability to work independently or as part of a team
• Reliable and able to handle confidential information discreetly

Software and Technical

• Proficient with Microsoft Word, Teams & Outlook including professional email etiquette
• Proficient use of Microsoft Excel to interrogate stock and create basic formula-driven proposals
• Experience with Sage accounting software would be an advantage

Submission

• You will need to hold a full UK driving licence
• Must have proof of Right to Work in the UK