Admin Officer – Newry

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent public sector organization is seeking an Administrative Officer to enhance their Newry Service Centre for Universal Credit. This role is pivotal in assisting claimants with their digital accounts and ensuring efficient case management. As a key player in a dynamic environment, you will engage with claimants and colleagues, contributing to service improvements and adapting to evolving automation processes. This position requires full attendance at a mandatory training course, setting the stage for a rewarding career in public service. If you are proactive and committed, this opportunity is perfect for you.

Qualifications

• Strong communication skills for interacting with claimants and colleagues.
• Experience in case management and digital account handling.

Responsibilities

• Assist claimants in creating and maintaining digital accounts.
• Manage cases throughout the claim's lifecycle with minimal handoffs.

Skills

Communication Skills

Case Management

Digital Account Management

Education

5 GCSEs A-C including Maths and English

Job description

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Our client, a large public sector organisation based in Newry, is looking for an Administrative Officer to join their team.

Duration: Upto 52 weeks

Rate of pay: £12.59

Location: Newry

Hours: 37 hours per week, AWP 08:00 – 20:00 on a rota basis

Main Duties:

The role involves working as a Case Manager within the Newry Service Centre for Universal Credit. Responsibilities include assisting claimants in creating and maintaining their digital accounts, ensuring all actions and "To-Do" items are completed promptly and accurately, and managing cases throughout the claim's lifecycle. The role requires communication with claimants and colleagues via various channels, daily telephony duties, and a proactive, whole-case approach to case management with minimal handoffs. The role also involves contributing to the continuous improvement of the UC service by reviewing processes and providing feedback. As automation increases, the role may evolve. Please note, full attendance at a 17-day mandatory training course is required, with the first day face-to-face (venue TBC) and the rest virtual from the Newry Service Centre. No leave is permitted during training.

Qualifications:

• 5 GCSEs A-C, including Maths and English

Additional requirements:

• Successful applicants will be required to complete an AccessNI check