Admin Officer - Newcastle District Probate Registry

TN United Kingdom; North Shields; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Admin Officer to provide essential support at the Newcastle District Probate Registry. In this role, you will be responsible for processing applications, managing correspondence, and assisting with grants of representation. This is a rewarding position where you will make a significant impact during sensitive times, backed by comprehensive training and support. If you are resilient, eager to learn, and thrive in a customer-focused environment, this opportunity is perfect for you.

Benefits

Full training program

Continuous guidance

Supportive team environment

Qualifications

• Proficient IT skills with fast data inputting.
• Excellent customer service and professional communication.
• Minimum of 5 GCSEs including Maths and English.

Responsibilities

• Open and dispatch post and prepare paperwork for processes.
• Provide general administrative support as required.
• Communicate with customers sensitively and professionally.

Skills

IT Skills

Customer Service

Data Inputting

Organizational Skills

Problem Solving

Education

5 GCSEs including Maths and English

Tools

Microsoft Word

Microsoft Excel

Job description

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Admin Officer - Newcastle District Probate Registry, North Shields

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Client:

Brook Street NMR

Location:

North Shields, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f202b87b3f33

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Title: Admin Officer
Location: Newcastle District Probate Registry, Kings Court, Earl Grey Way, North Shields NE29 6AR
Salary: £12.36 per hour
Hours: Monday to Friday, 37 hours per week (Standard Office Hours)
Contract Type: Office-Based

*Temporary Position -Currently running until 30/09/25 with the possibility to extend*

About the Role:
We are looking for a dedicated and detail-oriented Admin Officer to join the Newcastle District Probate Registry. As a Support Officer, you will provide critical administrative support, processing various types of applications from citizens and probate practitioners, addressing queries, and assisting in the issuing of grants of representation.

Key responsibilities include corresponding via email with legal representatives and members of the public, communicating with Probate Registrars, and developing a working knowledge of the Non-Contentious Probate Rules 1987. You will be part of a supportive, moderately sized team led by three Team Leaders, with access to full training and a comprehensive guidance resource.

Key Responsibilities:

• Open and dispatch post.
• Check and prepare paperwork and files for Probate Service processes.
• Photocopying and filing documents.
• Create and update records on in-house systems through accurate data inputting.
• Provide general administrative support as required by management.
• Communicate with customers sensitively and professionally, offering guidance and support through difficult and complex situations.

What We Are Looking For:

• Proficient IT skills, including fast and accurate data inputting and knowledge of Word and Excel.
• Excellent customer service skills, with the ability to communicate professionally via email and in person.
• Ability to empathise with customers and handle sensitive issues with care and understanding.
• Ability to promote and support digital engagement through online applications.
• Strong organisational skills, able to prioritise tasks effectively and work towards targets.
• A proactive approach to problem-solving, escalating issues appropriately.
• Flexibility and adaptability to meet business needs.
• A team player who behaves professionally and communicates clearly.
• Minimum of 5 GCSEs (including Maths and English) or equivalent qualifications.

Why Join Us?
This is a fast-paced, rewarding role where you will make a real difference to people during sensitive times. You will gain valuable experience within the justice system, supported by a full training programme and continuous guidance.

How to Apply:
If you are resilient, keen to learn, and thrive in a customer-focused environment, we encourage you to apply.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.