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Admin Officer - MSK Physiotherapy

NHS Scotland

Glasgow

On-site

GBP 20,000 - 30,000

Full time

Today
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Job summary

A major healthcare organization in Glasgow is looking for an Administrative Support role in the MSK Physiotherapy Service. The successful candidate will handle enquiries, manage appointment bookings, and maintain patient records. Ideal applicants will have previous experience in healthcare administration and strong communication skills. This position requires a proactive approach and will involve working across multiple locations.

Qualifications

  • Experience in an administrative role within healthcare is essential.
  • Strong communication skills are required for patient interactions.
  • Proficiency in relevant software systems is expected.

Responsibilities

  • Act as the first point of contact for patients and staff.
  • Manage appointment bookings and clinic schedules.
  • Maintain accurate patient records and perform data entry.
  • Provide secretarial support including minute-taking.
  • Liaise with internal departments and external agencies.
  • Support the team in achieving service targets.

Skills

Previous experience in a healthcare or administrative setting
Excellent communication and interpersonal skills
Proficient in Microsoft Office and NHS systems
Ability to work independently and collaboratively
High level of accuracy and attention to detail
Flexible and proactive approach

Tools

TrakCare
SCI Gateway
Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern for this post is 0830-1630 Mon-thurs, 0830-1600 Friday.

Job Purpose

To provide high-quality administrative and clerical support to the MSK Physiotherapy Service across West Dunbartonshire. The postholder will contribute to the efficient delivery of patient care by supporting clinical and non-clinical staff in a busy, multi-site environment.

Main Duties And Responsibilities
  • Act as the first point of contact for patients and staff, handling enquiries professionally and confidentially.
  • Manage appointment bookings, referrals, and clinic schedules using NHS systems such as TrakCare.
  • Maintain accurate patient records and ensure timely data entry.
  • Provide secretarial support including minute-taking, typing, and correspondence.
  • Liaise with internal departments and external agencies to support seamless service delivery.
  • Support the team in achieving service targets and quality standards.
Skills And Experience Required
  • Previous experience in a healthcare or administrative setting.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office and NHS systems (e.g. TrakCare, SCI Gateway).
  • Ability to work independently and as part of a team.
  • High level of accuracy and attention to detail.
  • Flexible and proactive approach to workload management.

The MSK Physiotherapy Service operates across multiple sites including Woodside HC, Maryhill HC, Possilpark HC, Community Centre for Health, Partick, Gartnavel General Hospital, Vale of Leven, Dumbarton HC, Drumchapel HC, and Clydebank HC. Travel between sites may be required.

For informal contact, please reach out to Craig Hutton, MSK Admin Team Leads (Job share), on 07814087024 or email Craig.Hutton@nhs.scot.

NHS Greater Glasgow and Clyde - NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged.

NHS Greater Glasgow and Clyde is an equal opportunities employer and welcomes applications from all suitably qualified persons.

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