Admin Officer - Manchester Crown Court (Minshull Street)

HM Courts & Tribunals Service (HMCTS); Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A government agency is seeking a Crown Court Admin Officer in Manchester to manage criminal digital files, provide administrative support to court users, and assist in case progression. Strong attention to detail and effective communication skills are essential. This role offers flexible working options and a competitive salary package.

Benefits

Annual Leave: 25 days increasing to 30 after five years

Pension: Civil Service pension schemes

Training: Wide range of development opportunities

Family-friendly policies and flexible benefits

Qualifications

• Excellent attention to detail is critical.
• Ability to communicate effectively with court users.
• Experience in busy environments preferred.

Responsibilities

• Manage criminal digital files for hearings.
• Handle enquiries from legal professionals and the public.
• Support case progression through administrative duties.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Multi-tasking

Job description

Overview

Salary £25,582. Working pattern: Full Time, Part Time. Location: Manchester, North West region. Closing Date: 26-Sep-2025. Vacancy Approach: External. Post Type: Permanent. Civil Service Grade: AO. Vacancy/Job ID: 9649.

Description & requirements

Proud to serve. Proud to keep justice going. Our Admin Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary and management.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support court users and colleagues within HMCTS, helping people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

If you are interested in developing a career with a real purpose, please apply.

Your role

Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings, including correspondence and general enquiries. The Crown office handles enquiries from criminal justice agencies, solicitors, barristers and the public via post, email, telephone and face to face. You will deal with a full range of serious criminal work as well as management of jurors. You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Your Skills And Experience

With a friendly and approachable manner, you’ll have excellent attention to detail and good written and verbal communication skills. You have a desire to deliver proactive and effective support to customers by phone and email. You’ll be skilled in organising your time, prioritising efficiently, able to multi-task and adapt to using various software packages. You’ll enjoy working in a busy environment and helping court users navigate the justice system.

Please refer to the job description attachment for more information.

Lead Criterion

Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Further Details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full-time hours are 37 per week. HMCTS welcomes part-time, flexible and job-sharing patterns, and these will be considered in accordance with the MoJ Flexible Working policy. If applying for part-time, minimum hours would be 30 per week over 5 days.

Skilled Worker Visa From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship for first-time Skilled Worker visa applicants. If you have held a Skilled Worker visa continuously, please raise this during vetting checks as eligibility will be assessed according to current immigration rules and transitional provisions. Successful applicants must ensure they have the legal right to work in the Civil Service and the United Kingdom.

The Department will continue to comply with UK Immigration Rules. You can read more about Skilled Worker visas and the eligibility criteria.

Working Arrangements & Further Information

The MoJ offers Hybrid Working where business need allows. This is informal, non-contractual flexible working blending base location, other MoJ sites and/or home. All employees will be expected to spend a minimum of 60% of working time in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working; arrangements will be discussed and agreed with successful candidates and reviewed regularly.

For nationally advertised roles: successful candidates will be appointed to the nearest viable office to their home postcode and on its pay scale (HQ, Justice Collaboration Centre or Justice Satellite Office). All employees are expected to spend 60% of working time in an office, subject to capacity. For current MoJ employees, base location may change accordingly. Some MoJ terms and conditions are changing as part of Civil Service reform.

Flexible working hours are supported. The MoJ offers a range of flexible working patterns in line with business needs and policies.

Benefits

The MoJ offers a range of benefits including:

• Annual Leave: 25 days on appointment, increasing to 30 days after five years’ service. Pro-rata leave for part-time roles.
• Pension: Civil Service pension schemes are available.
• Training: A wide range of development opportunities.
• Networks: Employee networks for minority groups and allies.
• Support: Family-friendly policies, flexible benefits, childcare options and other support schemes.

Free annual sight tests for employees who use computer screens.

Working for the Civil Service

The Civil Service Code sets the standards of behaviour for civil servants. We recruit on merit and in accordance with the Civil Service recruitment principles. If you feel a recruitment process breach has occurred, contact the relevant MoJ or Civil Service contacts provided in the notice. As a Disability Confident employer, adjustments are available in recruitment and at work. You can request reasonable adjustments in the application process.

Nationality Rules

This job is broadly open to UK nationals, Irish nationals, Commonwealth nationals with right to work in the UK, and certain EU/EEA/non-EU nationals under the Settlement Scheme. See official guidance for details and exclusions.

Other

Reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. For assistance, contact MoJ at 0345 241 5359 or e-mail and quote job reference 9649.