Admin Officer - Casework

Brook Street; Metropolitan Borough of Solihull; Hybrid; GBP 1,000; Full time

Job summary

An established industry player is seeking a detail-oriented Administrative Officer to join their team. This role involves making informed decisions on customer applications, managing sensitive data, and providing exceptional service while working within a dynamic environment. The position requires strong IT skills, particularly in MS Office, and the ability to adapt to changing policies. With a focus on teamwork and high standards, this opportunity offers a chance to contribute to meaningful work in a supportive setting. If you thrive in a fast-paced administrative role and are ready to take on new challenges, this could be the perfect fit for you.

Qualifications

• Strong written and verbal communication skills are essential.
• Proficiency in MS Office is required for daily tasks.

Responsibilities

• Make well-judged decisions on customer applications based on immigration rules.
• Record sensitive data accurately and uphold data protection guidelines.
• Provide excellent customer service and articulate complex decisions clearly.

Skills

Attention to detail

Written communication

Verbal communication

IT skills

Time management

Organisation skills

Decision-making

Flexibility

Tools

MS Office (Word, Excel, Outlook)

Job description

AHRO Asylum Children & Secondary casework - Administrative Officer

Job Description
Administrative Officer
Location: Solihull B91 3QJ - 60% Office attendance required scheduled by rota
Hourly rate: £13.85
Working Days/Hours: Monday to Friday: 9:00 to 17:00. Flexi - 7am to 7pm, core hours 10am - 3pm.

Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.

Experience Needed/desired:

• Excellent attention to detail and strong written and verbal communication skills.
• Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and Outlook.
• Time management, including ensuring that you complete and record your allotted daily working hours accurately.
• Organisation skills, including an ability to identify and prioritise urgent work.
• Decision-making.
• Being flexible and adaptable, reacting positively to changes in policies, processes, and work environments.
• Taking responsibility for effective personal and team delivery.

List the duties/ responsibilities:

• Use complex guidance and policy to consider and make well-judged decisions on customer applications in line with the immigration rules.
• Work at pace to meet productivity and quality targets.
• Record complex and sensitive data accurately on a variety of IT systems, in accordance with data protection guidelines.
• Articulate complex decisions in a concise, clear manner verbally and in writing.
• Working well within a team to deliver performance of a high standard and excellent customer service.
• Handle customer correspondence via post or email, ensuring that it is dealt with in accordance with the process guides. Ensure that correspondence is stored and shared appropriately and produce high quality, informative responses.
• Uphold the integrity of the department, always displaying a professional standard of behaviour and ensuring that timecards or overtime claims are submitted accurately.
• Telephony - may have to take inbound and make outbound calls.

Training:
2 weeks training period. Please note that no annual leave will be permitted in the two weeks.

Clearance level (to be applied for by Brook Street upon a successful application):
DBS + CTC

Role specific requirements:
You must hold a valid UK passport and must have lived in the UK for longer than 5 years. Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.